PC freezes when trying to stream from HBO Nordic on Google Chrome

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steffeeh

steffeeh

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Feb 12, 2016
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During the buffering when starting a stream of an episode on the HBO Nordic service, the PC suddenly freezes and I have to force restart.
Sometimes a few seconds of the episode manages to play back, showing numerous visual glitches.

- This only crashes on Google Chrome, but the visual glitches are there on Firefox as well.
- Toggling Hardware Acceleration on/off makes no difference.
- Other streaming services I use (Netflix, YouTube) don't have this issue, and they don't seem to use Adobe Flash Player, while HBO Nordic starts Flash Player.
- Reinstalling Flash Player made no difference.
- I'm on the latest GPU driver (Nvidia 385.41).

Not sure what to do more than relying on Firefox for streaming HBO Nordic for the moment.
To me it sounds like the GPU driver crashes somehow? Am I right or wrong?
Viewing the event log there are numerous errors at the time of crash (within a 5 second time frame), but I can't make anything useful out of it.
 
Solution
Solandri
Hollywood requires movies and TV shows streamed to general-purpose computing devices (PCs) be decrypted inside an encrypted virtual machine. They are paranoid that you will simply capture the stream to make a copy of the movie, so want the decrypted version to be sent straight to the screen and nowhere else. Since most people wish to stream to a browser, the streaming services use Silverlight or Flash as those are the only widely supported extensions capable of programming a virtual machine.

  • ■ See if HBO Nordic has an option to use Silverlight.
    ■ Chrome comes with a flash player built into it. You have to enable it within Chrome. The fact that you've installed Flash may be causing a conflict...
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Solandri

Solandri

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Jan 4, 2012
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Hollywood requires movies and TV shows streamed to general-purpose computing devices (PCs) be decrypted inside an encrypted virtual machine. They are paranoid that you will simply capture the stream to make a copy of the movie, so want the decrypted version to be sent straight to the screen and nowhere else. Since most people wish to stream to a browser, the streaming services use Silverlight or Flash as those are the only widely supported extensions capable of programming a virtual machine.

  • ■ See if HBO Nordic has an option to use Silverlight.
    ■ Chrome comes with a flash player built into it. You have to enable it within Chrome. The fact that you've installed Flash may be causing a conflict.
    https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html
    ■ Try visiting the site in a Chrome incognito window. Incognito mode disables all your extensions by default (you can choose to enable them). It's possible one of your extensions is interfering with playback, and and incognito mode is a quick way to disable them.
 
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Solution
steffeeh

steffeeh

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Feb 12, 2016
265
1
4,815


Thanks, that solved it!
However Firefox needs the installed version to use Flash Player, so I guess I gotta choose. Is it possible to ditch the internal Flash Player in Chrome in favor of the installed one?
 
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Solandri

Solandri

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Jan 4, 2012
4,919
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Have you tried? Maybe once Chrome's internal Flash player is activated, it will use that by default instead of the installed Flash player.
 
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