Samsung M2020 Color Smears on prints

anishasong

Prominent
Sep 13, 2017
3
0
510
Hello
I have a samsung M2020 laser printer, scanner, fax, copy machine. And everytime i print colour from my mac or pc i get a smear of colour ink on the page I have attached a image of the result. Can someone tell me if there a solution. (i masked my info on the page with red (that was intentional)
I have attached my laser toner level as well.
Thanks
 
Solution
a properly functioning laser printer will have no smearing as the ink is melted into the paper. if the toner is smearing, the fusing roller/fuser roller is not getting hot enough to melt all the toner into the paper.

image not showing up. upload to a host and post link here. the Samsung M2020 is a black and white only printer. are you sure that is the correct model?
in case there is any spilled toner in the printer use a vacuum, not canned air, and try to clean any spilled toner from the inside of the printer.

did you insert a color toner cartridge?

R_1

Expert
Ambassador
a properly functioning laser printer will have no smearing as the ink is melted into the paper. if the toner is smearing, the fusing roller/fuser roller is not getting hot enough to melt all the toner into the paper.

image not showing up. upload to a host and post link here. the Samsung M2020 is a black and white only printer. are you sure that is the correct model?
in case there is any spilled toner in the printer use a vacuum, not canned air, and try to clean any spilled toner from the inside of the printer.

did you insert a color toner cartridge?
 
Solution