- Sep 20, 2017
- 3
- 0
- 510
Hey guys. I currently have a problem with a new PC I had someone build for me recently and was hoping I could get some answers about what's going on.
So, the problem I'm facing involves the PC turning off simultaneously at seemingly random times while using it. After which, I would notice that the PC wouldn't turn on for at least a minute or two and that when the metallic surfaces of the case were touched (e.g. exposed screws), I would get what I believe to be an electric shock. This has happened twice bearing in mind that I have no idea whether the electricity I'm experiencing was there before the shutdown or after. All I do know however is that even after unplugging all the power cables from my PC I'd still get shocked if I were to touch the surfaces in question (even after the 1-2 minutes have passed and my PC can be turned on again), but keeping the PC turned off for around 5-10 minutes seems to solve the problem, and I stop feeling any electricity till the next time it shuts down.
This has happened twice now (once a day over the past 2 days), and I'm getting kinda worried, so any help would definitely be appreciated.
EDIT: I apologize, but I should've probably mentioned that the apartment I'm currently living in is not properly grounded. Not sure if that actually is the issue but maybe it's worth mentioning.
EDIT 2: So looking inside, the parts seem don't seem to be improperly placed (but I'm not exactly familiar with how desktop's should be put together so I didn't take it apart. Also, the static electricity seemed to have vanished on it's own, so I decided to power it up again, but after a few hours of use it shuts down for the 3rd time (w/o any shocking felt).
EDIT 3: I'm leaning away from electrical problems but I am still unsure. The reasons being that I tried something that might seem a bit crazy, but I decided to leave the PC in idle for an extended period (as in nothing really going aside from background programs) and it didn't turn off once in what was 6hrs+ of idle whilr it has turned off in like a most 4hrs of strenuous(?) use. Does this actually rule out an electrical problem or not? Also could it signify more of a heat-related/malfuntioning-PSU-related issue? Thanks again.
My specs:
http://prntscr.com/gnjak6
+MB: Asus PRIME X370-PRO AMD X370 Socket AM4
+GPU: GeForce GTX 1080 by Gigabyte
+Case: NZXT S340 Razer Edition Computer Case , Matte Black
So, the problem I'm facing involves the PC turning off simultaneously at seemingly random times while using it. After which, I would notice that the PC wouldn't turn on for at least a minute or two and that when the metallic surfaces of the case were touched (e.g. exposed screws), I would get what I believe to be an electric shock. This has happened twice bearing in mind that I have no idea whether the electricity I'm experiencing was there before the shutdown or after. All I do know however is that even after unplugging all the power cables from my PC I'd still get shocked if I were to touch the surfaces in question (even after the 1-2 minutes have passed and my PC can be turned on again), but keeping the PC turned off for around 5-10 minutes seems to solve the problem, and I stop feeling any electricity till the next time it shuts down.
This has happened twice now (once a day over the past 2 days), and I'm getting kinda worried, so any help would definitely be appreciated.
EDIT: I apologize, but I should've probably mentioned that the apartment I'm currently living in is not properly grounded. Not sure if that actually is the issue but maybe it's worth mentioning.
EDIT 2: So looking inside, the parts seem don't seem to be improperly placed (but I'm not exactly familiar with how desktop's should be put together so I didn't take it apart. Also, the static electricity seemed to have vanished on it's own, so I decided to power it up again, but after a few hours of use it shuts down for the 3rd time (w/o any shocking felt).
EDIT 3: I'm leaning away from electrical problems but I am still unsure. The reasons being that I tried something that might seem a bit crazy, but I decided to leave the PC in idle for an extended period (as in nothing really going aside from background programs) and it didn't turn off once in what was 6hrs+ of idle whilr it has turned off in like a most 4hrs of strenuous(?) use. Does this actually rule out an electrical problem or not? Also could it signify more of a heat-related/malfuntioning-PSU-related issue? Thanks again.
My specs:
http://prntscr.com/gnjak6
+MB: Asus PRIME X370-PRO AMD X370 Socket AM4
+GPU: GeForce GTX 1080 by Gigabyte
+Case: NZXT S340 Razer Edition Computer Case , Matte Black
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