- Sep 21, 2017
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Hello tomshardware
Yesterday I received my laptop back from the warranty company square trade for the second time of my current claim. Water was spilled on the device and this is what prompted me to use the warranty I paid for when purchasing the laptop.
The first time I received the laptop from them there were two issues. First, and most importantly, the solid state drive was completely missing from the laptop, they removed it and did not replace it. Secondly running any kind of video game on the device, even ones that the machine should run very easily cause problems.
After receiving my laptop the second time my issue of not being able to run video games is still occurring.
Problems experienced:
screen tearing
very low fps
problems loading
extreme choppiness
freezing
Sometimes the entirety of windows becomes sluggish and has stuttering when the games are running.
Videos or streams run from a browser appear to work fine.
It should be noted that these issues are not just minor inconveniences to my game play, they are bad enough to make every game unplayable on this device. My junker i5 with a gtx560 runs them better.
I have run into these issues to the same degree no matter the intensity of the game. Games like Path of Exile which before having to claim my warranty my device ran smoothly on max settings are performing just as badly as a game like Playerunkown's Battlegrounds which before my system barely meets the requirements for.
Specs:
Model: MSI GE70 2QE Apache Pro
OS: Windows 10 Home 64-bit
BIOS: E1759IMS.80A
Processor: Intel i7-4720HQ CPU @2.6GHz (8 CPUs)
Memory: 12288MB RAM
DirectX Version: DirectX 12
Display Device: Intel HD Graphics 4600
Render Device: NVIDIA GeForce GTX 960M
Drives: 128GB SSD and 1 Terabyte Hard Disk Drive
Things I have done to try to combat this issue:
lowering graphics settings (It appears these issues stay consistent no matter the settings. even lowering the resolution massively yields the same result.)
update drivers
windows update
changing nvidia settings
installing these games on the small SSD
What is your opinion tomshardware? Is there something I can do on the software side to solve these issues? If not do you have any recommendations on how to handle the square trade part of this? I tried describing to them what was happening the second time they "repaired" the laptop but based on their report they did not even try to address it.
thank you for reading
Yesterday I received my laptop back from the warranty company square trade for the second time of my current claim. Water was spilled on the device and this is what prompted me to use the warranty I paid for when purchasing the laptop.
The first time I received the laptop from them there were two issues. First, and most importantly, the solid state drive was completely missing from the laptop, they removed it and did not replace it. Secondly running any kind of video game on the device, even ones that the machine should run very easily cause problems.
After receiving my laptop the second time my issue of not being able to run video games is still occurring.
Problems experienced:
screen tearing
very low fps
problems loading
extreme choppiness
freezing
Sometimes the entirety of windows becomes sluggish and has stuttering when the games are running.
Videos or streams run from a browser appear to work fine.
It should be noted that these issues are not just minor inconveniences to my game play, they are bad enough to make every game unplayable on this device. My junker i5 with a gtx560 runs them better.
I have run into these issues to the same degree no matter the intensity of the game. Games like Path of Exile which before having to claim my warranty my device ran smoothly on max settings are performing just as badly as a game like Playerunkown's Battlegrounds which before my system barely meets the requirements for.
Specs:
Model: MSI GE70 2QE Apache Pro
OS: Windows 10 Home 64-bit
BIOS: E1759IMS.80A
Processor: Intel i7-4720HQ CPU @2.6GHz (8 CPUs)
Memory: 12288MB RAM
DirectX Version: DirectX 12
Display Device: Intel HD Graphics 4600
Render Device: NVIDIA GeForce GTX 960M
Drives: 128GB SSD and 1 Terabyte Hard Disk Drive
Things I have done to try to combat this issue:
lowering graphics settings (It appears these issues stay consistent no matter the settings. even lowering the resolution massively yields the same result.)
update drivers
windows update
changing nvidia settings
installing these games on the small SSD
What is your opinion tomshardware? Is there something I can do on the software side to solve these issues? If not do you have any recommendations on how to handle the square trade part of this? I tried describing to them what was happening the second time they "repaired" the laptop but based on their report they did not even try to address it.
thank you for reading
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