HP Envy 5660 will not print from PC

flergitygurgity · Sep 23, 2017

This is strange problem: I can print from my phone but not my PC. I've uninstalled the driver and reinstalled it more than once. I've run system scans for errors with nothing to show. I don't have a clue what is going on. Please help.

Saga Lout · Sep 24, 2017

Sometimes printers lose control over their Default Printer status and all your documents go to MS Office or Adobe PDF printer which are only folders.

Look in Control Panel>Devices and Printers to check there's a green tick on your HP Envy.

flergitygurgity · Sep 24, 2017

Saga Lout :

It is set as the default printer.

Saga Lout · Sep 24, 2017

Can it print a test page from the Properties pages?

flergitygurgity · Sep 24, 2017

Saga Lout :

I'm not sure. How would I go about testing that?

reedo_43 · Sep 24, 2017

rt click printer, see whats printing, properties print test page. I assume it is wireless?

flergitygurgity · Sep 24, 2017

reedo_43 :

Nothing printed.

ex_bubblehead · Sep 24, 2017

reedo_43 :

As an addendum. If, in fact, your printer is operating wireless, power cycle the printer before trying again. My own MFP M277dw will lose contact with the access point randomly when sleeping, a power cycle always brings it back.

What is the result of pinging the printer's IP address?

flergitygurgity · Sep 24, 2017

ex_bubblehead :

I have restarted my printer a few times. Nothing happened.

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 3ms, Average = 1ms

Saga Lout · Sep 24, 2017

Printing a test page from the Properties page cuts out the PC and at least shows whether or not the printer can carry out its basic function. Right click on the printer's icon in Devices and Printers then click on Printer Properties then finally Print Test Page when te next form opens up.

flergitygurgity · Sep 24, 2017

Saga Lout :

Nothing printed.

Saga Lout · Sep 24, 2017

When you connected the phone to the printer, were there any alterations made to the settings?

flergitygurgity · Sep 24, 2017

Saga Lout :

Not that I am aware of. I'm prompted to confirm a connection when using my phone, which I've never had issues with.

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