Electricity running through case

vmgta5 · Sep 25, 2017

I have electricity running all through my case. I get a shock when I touch the power button, the tempered glass screws, the fan grills, etc etc etc. What can I do? Please HELP.

NZXT S340 elite
Corsair CX650 PSU

Kenton82 · Sep 25, 2017

Check that there isn't a cable that has become trapped somewhere in the case, or under the MOBO, or worse a screw that has pierced the outer casing of a cable. Make sure also there is no part of the MOBO touching the case, under where it is mounted. Also make sure the PSU is earthed correctly inside the box - it should be if you have never had it open though.

vmgta5 · Sep 25, 2017

Kenton82 :

When i received my order, I noticed that a small corner of the PSU is chipped, but since it was just a corner, I installed it. Is that the problem?

Kenton82 · Sep 25, 2017

It COULD have something to do with it. Does it look like it has been dropped?

vmgta5 · Sep 25, 2017

Kenton82 :

Yeah, the Amazon box and Corsair box are both damaged there.

ko888 · Sep 25, 2017

If you can feel the shock even when the system is off then the PSU is damaged and is leaking AC current to the PSU's shell that is screwed to the computer case.

makkem · Sep 25, 2017

Hi
This sounds like your case is not grounded.
Make sure your PC is plugged in with a 3 pin plug,if it is you may need to get the grounding checked in your house.
The highest voltage outside of the power supply is 12 V which is doubtful you would even feel if there was a fault never mind giving you a shock.

Kenton82 · Sep 25, 2017

So the ACTUAL PSU is visibly damaged? How long ago did you order this PSU? Personally i would speak to the company you bought it from and explain this to them. The power only comes from the PSU, so if you have checked the integrity of the wiring and nothing is amiss, then i would concentrate on the PSU being internally damaged. Voltage running free around the PC case is not good, you need to get the PSU checked ASAP. I personally would not use the PC until this is sorted.

vmgta5 · Sep 25, 2017

To makkem- The PSU has a 2 pin plug.

To Kenton82- Not long ago, and yes it has visible damage, should I ask for a replacement?

Kenton82 · Sep 26, 2017

vmgta5 :

Yes, i would strongly recommend you speak to them. Risking a possible electric shock from a damaged PSU SHOULD be a top priority to them! Lay it on thick to them.
Good luck, and let us know how you get on!

K

vmgta5 · Sep 26, 2017

Kenton82 :

Ok, I'll get to you later. Thx

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