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Games freezing on newly built PC, no hard reset required

Greetings,

I'm having an issue with a recent build I have done and I was wondering if anybody here knew the solution to the problem I'm having, if this is the wrong place to post this then I apologise. MSI, Nvidia and AMD all seem to be shrugging their shoulders at me.

Specs:
Geforce GTX 1080,
AMD Ryzen 7 1800X,
Corsair Vengeance RAM 24GB (2 8GB and 2 4 GB),
SSD 240 GB (Boot),
2TB HDD,
MOBO: MSI X370 Xpower Gaming Titanium,
1000 W PSU
OS: Windows 10 Pro 64 bit

What it is, whenever I play a mid-high end game, at any random moment the screen will freeze, this can occur after 5 minutes or anywhere upto 2-3 hours or not at all, it usually happens during gameplay and it doesn't matter if the screen is busy or not, it can be quite sporatic and the vast majority of the time I am able to back out of the game (windows > close programme or simply whacking esc key works or ctrl/alt/del all work) and I'm back at the desktop able to boot the game up again and it seems fine for a time. Only on the rare occasion does the machine require a hard reset.

Whenever I plug the computer in my TV though, I am yet to find a freeze, granted I have not been on the TV half as long as the monitor I have but I feel I have played on the TV long enough to force a freeze, probably nothing but thought I should mention that.

I have changed the PSU (500w > 1000w), benchmarked the CPU, changed the HDD and the SSD, reinstalled Windows, reinstalled all the games and the drivers, I have stressed the RAM in Memtest with no errors and tested the RAM stick by stick, I have stressed the graphics card for an hour and benchmarked that with no issues, tried my GPU in a friend's machine which seemed to be fine, I have monitored my temperetures in Afterburner and the GPU rarely goes over 70c in game and the CPU temp is rarely over 60c, I have tried a different GPU in mine (some Radeon that is the equivilant to a 750Ti, apologies but the name evades me) which did the same thing and changed the motherboard.

Any help would be greatly appreciated, thanks a lot.
7 answers Last reply Best Answer
More about games freezing newly built hard reset required
  1. Basically, you have checked all the ends which are the main suspects: PSU, Mobo and GPU. So I have 2 concerns:

    1.Malware or Adware taking up a lot of utlization or some undesired program chewing up the RAM usage. That is causing Games to freeze whenever the activity is kicking in. Use Task managerto monitor the CPU and RAM usage. D a full Virus scan to check for Malware or Adware.

    2.Seems if your TV is fine with you PC and your monitor isn't . Check for some loose connections of the monitor ports. (loose HDMI/Display ports either on the monitor or the GPU can cause freezes). Play more on your TV to check if problem persists and also try a different monitor.
  2. serioussamik17 said:
    Basically, you have checked all the ends which are the main suspects: PSU, Mobo and GPU. So I have 2 concerns:

    1.Malware or Adware taking up a lot of utlization or some undesired program chewing up the RAM usage. That is causing Games to freeze whenever the activity is kicking in. Use Task managerto monitor the CPU and RAM usage. D a full Virus scan to check for Malware or Adware.

    2.Seems if your TV is fine with you PC and your monitor isn't . Check for some loose connections of the monitor ports. (loose HDMI/Display ports either on the monitor or the GPU can cause freezes). Play more on your TV to check if problem persists and also try a different monitor.



    Thanks for the reply, I'm working a lot over the next few days so I'll have a crack a this then get back to you.

    Cheers mate
  3. kidsmash said:
    serioussamik17 said:
    Basically, you have checked all the ends which are the main suspects: PSU, Mobo and GPU. So I have 2 concerns:

    1.Malware or Adware taking up a lot of utlization or some undesired program chewing up the RAM usage. That is causing Games to freeze whenever the activity is kicking in. Use Task managerto monitor the CPU and RAM usage. D a full Virus scan to check for Malware or Adware.

    2.Seems if your TV is fine with you PC and your monitor isn't . Check for some loose connections of the monitor ports. (loose HDMI/Display ports either on the monitor or the GPU can cause freezes). Play more on your TV to check if problem persists and also try a different monitor.



    Thanks for the reply, I'm working a lot over the next few days so I'll have a crack a this then get back to you.

    Cheers mate


    Sure mate, all the best with that. Do let me know if the issue is solved.
  4. kidsmash said:
    Greetings,

    I'm having an issue with a recent build I have done and I was wondering if anybody here knew the solution to the problem I'm having, if this is the wrong place to post this then I apologise. MSI, Nvidia and AMD all seem to be shrugging their shoulders at me.

    Specs:
    Geforce GTX 1080,
    AMD Ryzen 7 1800X,
    Corsair Vengeance RAM 24GB (2 8GB and 2 4 GB),
    SSD 240 GB (Boot),
    2TB HDD,
    MOBO: MSI X370 Xpower Gaming Titanium,
    1000 W PSU
    OS: Windows 10 Pro 64 bit

    What it is, whenever I play a mid-high end game, at any random moment the screen will freeze, this can occur after 5 minutes or anywhere upto 2-3 hours or not at all, it usually happens during gameplay and it doesn't matter if the screen is busy or not, it can be quite sporatic and the vast majority of the time I am able to back out of the game (windows > close programme or simply whacking esc key works or ctrl/alt/del all work) and I'm back at the desktop able to boot the game up again and it seems fine for a time. Only on the rare occasion does the machine require a hard reset.

    Whenever I plug the computer in my TV though, I am yet to find a freeze, granted I have not been on the TV half as long as the monitor I have but I feel I have played on the TV long enough to force a freeze, probably nothing but thought I should mention that.

    I have changed the PSU (500w > 1000w), benchmarked the CPU, changed the HDD and the SSD, reinstalled Windows, reinstalled all the games and the drivers, I have stressed the RAM in Memtest with no errors and tested the RAM stick by stick, I have stressed the graphics card for an hour and benchmarked that with no issues, tried my GPU in a friend's machine which seemed to be fine, I have monitored my temperetures in Afterburner and the GPU rarely goes over 70c in game and the CPU temp is rarely over 60c, I have tried a different GPU in mine (some Radeon that is the equivilant to a 750Ti, apologies but the name evades me) which did the same thing and changed the motherboard.

    Any help would be greatly appreciated, thanks a lot.


    Try different cables from your GPU; DVI, DP or HDMI
    Make sure you have the highest refresh rate possible
    If it is 4k make sure you have Display Port 2.0 or HDM I3.0
    Try plugging your DP or DVI to your motherboard (I know this may sound silly, but a good way to see if there is anything wrong with your GPU)
    Turn G sync on and off - try both
    You said after 2 hours of gaming it freezes, it may have been the cooling - make sure you have a good air flow (try push pull if you have a water cooler.)
    Monitor your GPU RPM, the fans on your GPU only spins when it is hot, it it fails to do so, it might cause issues, in that case return your card.
  5. Speed Demo said:
    kidsmash said:
    Greetings,

    I'm having an issue with a recent build I have done and I was wondering if anybody here knew the solution to the problem I'm having, if this is the wrong place to post this then I apologise. MSI, Nvidia and AMD all seem to be shrugging their shoulders at me.

    Specs:
    Geforce GTX 1080,
    AMD Ryzen 7 1800X,
    Corsair Vengeance RAM 24GB (2 8GB and 2 4 GB),
    SSD 240 GB (Boot),
    2TB HDD,
    MOBO: MSI X370 Xpower Gaming Titanium,
    1000 W PSU
    OS: Windows 10 Pro 64 bit

    What it is, whenever I play a mid-high end game, at any random moment the screen will freeze, this can occur after 5 minutes or anywhere upto 2-3 hours or not at all, it usually happens during gameplay and it doesn't matter if the screen is busy or not, it can be quite sporatic and the vast majority of the time I am able to back out of the game (windows > close programme or simply whacking esc key works or ctrl/alt/del all work) and I'm back at the desktop able to boot the game up again and it seems fine for a time. Only on the rare occasion does the machine require a hard reset.

    Whenever I plug the computer in my TV though, I am yet to find a freeze, granted I have not been on the TV half as long as the monitor I have but I feel I have played on the TV long enough to force a freeze, probably nothing but thought I should mention that.

    I have changed the PSU (500w > 1000w), benchmarked the CPU, changed the HDD and the SSD, reinstalled Windows, reinstalled all the games and the drivers, I have stressed the RAM in Memtest with no errors and tested the RAM stick by stick, I have stressed the graphics card for an hour and benchmarked that with no issues, tried my GPU in a friend's machine which seemed to be fine, I have monitored my temperetures in Afterburner and the GPU rarely goes over 70c in game and the CPU temp is rarely over 60c, I have tried a different GPU in mine (some Radeon that is the equivilant to a 750Ti, apologies but the name evades me) which did the same thing and changed the motherboard.

    Any help would be greatly appreciated, thanks a lot.


    Try different cables from your GPU; DVI, DP or HDMI
    Make sure you have the highest refresh rate possible
    If it is 4k make sure you have Display Port 2.0 or HDM I3.0
    Try plugging your DP or DVI to your motherboard (I know this may sound silly, but a good way to see if there is anything wrong with your GPU)
    Turn G sync on and off - try both
    You said after 2 hours of gaming it freezes, it may have been the cooling - make sure you have a good air flow (try push pull if you have a water cooler.)
    Monitor your GPU RPM, the fans on your GPU only spins when it is hot, it it fails to do so, it might cause issues, in that case return your card.



    It seems to be the case with any port I use, DVI, HDMI or even Display Port have the same issue. I think the mobo I have got only supports onboard graphics with the Athlon processors, which I don't have but I'll give it a go. The fans on the GPU are working just fine, I used Afterburner to crank the RPM even when it doesn't need it just to make sure. I have a Corsair h110i cooler on my processor with the fans going all to the cooler, do you mean swap one (or both) of them around so the rest of the machine has a bit of extra air flow. The case I have is a NZXT h440.

    Cheers mate
  6. serioussamik17 said:
    kidsmash said:
    serioussamik17 said:
    Basically, you have checked all the ends which are the main suspects: PSU, Mobo and GPU. So I have 2 concerns:

    1.Malware or Adware taking up a lot of utlization or some undesired program chewing up the RAM usage. That is causing Games to freeze whenever the activity is kicking in. Use Task managerto monitor the CPU and RAM usage. D a full Virus scan to check for Malware or Adware.

    2.Seems if your TV is fine with you PC and your monitor isn't . Check for some loose connections of the monitor ports. (loose HDMI/Display ports either on the monitor or the GPU can cause freezes). Play more on your TV to check if problem persists and also try a different monitor.



    Thanks for the reply, I'm working a lot over the next few days so I'll have a crack a this then get back to you.

    Cheers mate


    Sure mate, all the best with that. Do let me know if the issue is solved.


    Just scanned my computer and found 1140 "harmful" files on my computer, I'm gonna give it a bash in a sec and I'll post how I got on.

    Thanks again, bud

    EDIT: The game played for about 10 minutes and stopped, I've also checked the Task Manager and everything seems fine in there although I'm not too sure what I'm looking for, about 14% memory is being used when I'm idle, which might be too high but I'm not too sure.
  7. Best answer
    Any PSU with sufficient voltage (google PSU calculator if unsure) from a reknown brand (Corsair, Seasonic, NXZT, Silverstone, etc) should be fine. Just make sure it will fit the case. Don't buy a cheap PSU from an unknown brand.

    I have had good experiences with Gigabyte cards, but bad experiences with Gigabyte costumer service. Do you still have a warranty on your current card?

    An aftermarket cooler will do wonders for your temperatures. If you plan on having a liquid AiO cooler like the Corsair h100, you might want to get more case fans depending on how you set it up. If the cooler draws cold air into the case through the radiator, you might want to get some more fans to suck the hot air out of the case.
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