Blue Screen Error

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Edwierdo

Honorable
Dec 16, 2013
10
0
10,510
Hello everyone,

I'm troubleshooting my friends laptop, however I'm an amateur at best. After she described her problem to me I'm convinced her issue is with the laptop's RAM. Before I move on with any physical repairs, I'd like to get more peoples thoughts and what could be wrong.

She's tried system restore and the issue still persisted, we ran the memory diagnostics tool and that came back negative. She describes her laptop getting hot after running multiple programs for a while but other than the regular her laptop is in good condition.

She managed to write down what comes up her screen and forwarded it to me. If anyone could make sense of the error codes that would be great:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA80069CA170
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

The laptop is a Lenovo Thinkpad x230
The SSD is a Intel Pro 1500 Series
 
Solution
N
As suggested, it could be a memory issue, but it could be a number of things. You should check to see if Windows is generating any .dmp files for the BSOD.

Windows should be putting any .dmp files here: C:\Windows\Minidump

If it is not generating .dmp files, you need to setup windows to do so.
For windows 7:
Click on start button
Right click Computer and choose Properties
In the left side menu, choose Advanced system settings
A system properties window will open, choose the Advanced tab
Under the Advanced Tab, click on the Settings button under Startup and Recovery
In the Startup and Recovery window, under System failure, make sure check the box next to "Write an event to the system log". In the drop down under Write debugging...
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DeadRam

DeadRam

Distinguished
Jun 14, 2007
557
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19,160
Blue screens are usually caused by hardware changes. Was anything changed recently? Does the laptop have two DIMM's? You can remove one DIMM or try one from another laptop. I would backup data and re-install Windows because troubleshooting blue screens are hard.
 
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neatfeatguy

Respectable
May 24, 2016
192
1
1,860
As suggested, it could be a memory issue, but it could be a number of things. You should check to see if Windows is generating any .dmp files for the BSOD.

Windows should be putting any .dmp files here: C:\Windows\Minidump

If it is not generating .dmp files, you need to setup windows to do so.
For windows 7:
Click on start button
Right click Computer and choose Properties
In the left side menu, choose Advanced system settings
A system properties window will open, choose the Advanced tab
Under the Advanced Tab, click on the Settings button under Startup and Recovery
In the Startup and Recovery window, under System failure, make sure check the box next to "Write an event to the system log". In the drop down under Write debugging information, choose "Small memory dump".
The small dump directory should default to: %SystemRoot%\Minidump
Click on OK or APPLY on any open windows and restart the computer.

Next time the computer throws a BSOD, you should be able to find a .dmp file in the c:\windows\minidump folder

To view the .dmp file, you need to use a program that'll read it such as BlueScreenView (you can find it here: http://www.nirsoft.net/utils/blue_screen_view.html)

It should list the faulting issue(s). You can post them here for others to see if you need more help. Otherwise, you should be able to hopefully find a solution if you search for the issue the .dmp file points to when you google it.
 
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