Bluescreen viewer says caused by ntoskrnl.exe. Need help to bugcheck!

pd.lape · Sep 29, 2017

System Specs:
i5 4690K
Gigabyte GTX 1060 6GB xtreme
8GB RAM HyperXFury 1866
Gigabyte Z97x Gaming 7 (F8 bios)
WD Blue 500GB (HDD)
Windows 7 SP1
m12 520w PSU

BSOD code most of the time f4 or 7a.

The thing is I can run games like ragnarok/diablo 2/torchlight but when I try more demanding games like DOTA 2, Warframe, The Division I get BSODs just by starting the game. Some other times I get an error message that says "referenced memory at 0xxxxxx. Required Data was not placed into memory because of an I/O error status of 0xc000000e"

I did all sorts of test like sfc /scannow or checkdisk, hard drive sentinel memtest86 and everything checks out. I even reseated everything already but no improvements. Also all the drivers have been updated after a clean install of the OS.

Minidumps:
https://1drv.ms/u/s!AqGgkGX2ojVfacXzj1fuK9BThxM
https://1drv.ms/u/s!AqGgkGX2ojVfagxNiBjyOahg_Vc
https://1drv.ms/u/s!AqGgkGX2ojVfazx1CWt0eFFJYPY
https://1drv.ms/u/s!AqGgkGX2ojVfbDTKguuZZ2T7vRE

johnbl · Oct 1, 2017

if you have more than one drive, I think one is disconnecting while windows is running.
otherwise, I would think your drive is giving a error.

normally, you would update the motherboard cpu chipset and any special sata drivers.
check the cable connections to the drives (both data and power)
you might consider putting the drive on a different sata port or the slower controller.
you should also run crystaldiskinfo.exe and read the smart data from the drive.

I would also go into windows control panel, turn off the virtual memory,reboot, delete the hidden c:\pagefile.sys (or rename the file to c:\pagefile.old and turn the virtual memory back on so it creates a new page file on a different spot on your disk.

and

pd.lape · Oct 1, 2017

I only have 1 drive 2 partitions. Will try the crystaldiskinfo.exe

axe0axe0 · Oct 1, 2017

Run https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics-ssd-test.html

pd.lape · Oct 1, 2017

----------------------------------------------------------------------------
CrystalDiskInfo 7.1.1 (C) 2008-2016 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Ultimate SP1 [6.1 Build 7601] (x64)
Date : 2017/10/02 8:38:49

-- Controller Map ----------------------------------------------------------
+ Intel(R) 9 Series Chipset Family SATA AHCI Controller - 8C82 [ATA]
- ATA Channel 1 (1)
+ Standard AHCI 1.0 Serial ATA Controller [ATA]
- ATA Channel 0 (0)
+ ATA Channel 1 (1)
- WDC WD5000AAKX-001CA0 ATA Device

-- Disk List ---------------------------------------------------------------
(1) WDC WD5000AAKX-001CA0 : 500.1 GB [0/2/0, pd1] - wd

----------------------------------------------------------------------------
(1) WDC WD5000AAKX-001CA0
----------------------------------------------------------------------------
Model : WDC WD5000AAKX-001CA0
Firmware : 15.01H15
Serial Number : WD-WCAYUY458892
Disk Size : 500.1 GB (8.4/137.4/500.1/500.1)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 976773168
Rotation Rate : Unknown
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ----
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 23226 hours
Power On Count : 5454 count
Temperature : 42 C (107 F)
Health Status : Caution
Features : S.M.A.R.T., 48bit LBA, NCQ
APM Level : ----
AAM Level : ----
Drive Letter : C: D:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000181 Read Error Rate
03 160 138 _21 000000000B96 Spin-Up Time
04 _95 _95 __0 0000000015E0 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 100 253 __0 000000000000 Seek Error Rate
09 _69 _69 __0 000000005ABA Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C _95 _95 __0 00000000154E Power Cycle Count
C0 197 197 __0 000000000996 Power-off Retract Count
C1 199 199 __0 000000000C49 Load/Unload Cycle Count
C2 101 _81 __0 00000000002A Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000004 Current Pending Sector Count
C6 200 200 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 000000000000 Write Error Rate

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5743 4159 5559 3435 3838 3932
020: 0000 8000 0032 3135 2E30 3148 3135 5744 4320 5744
030: 3530 3030 4141 4B58 2D30 3031 4341 3020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 170E 0006 0044 0040
080: 01FE 0000 746B 7D61 4123 7469 BC41 4123 207F 002D
090: 002D 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6030 3A38 0000 0000 0000 0000 0000 0000 5001 4EE2
110: B0B7 3F6C 0000 0000 0000 0000 0000 0000 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 16FE 0125 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 3037 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
220: 0000 0000 103E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 A5A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 81 01 00 00 00 00 00 03 27
010: 00 A0 8A 96 0B 00 00 00 00 00 04 32 00 5F 5F E0
020: 15 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 64 FD 00 00 00 00 00 00 00 09 32
040: 00 45 45 BA 5A 00 00 00 00 00 0A 32 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 5F 5F 4E 15 00 00 00 00 00 C0 32
070: 00 C5 C5 96 09 00 00 00 00 00 C1 32 00 C7 C7 49
080: 0C 00 00 00 00 00 C2 22 00 65 51 2A 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
0A0: 00 C8 C8 04 00 00 00 00 00 00 C6 30 00 C8 C8 00
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C8 08 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 82 00 28 23 01 7B
170: 03 00 01 00 02 5B 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 02 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 4A

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 00 00 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 64 64 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 C8 C8 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 D5

This is what I got from crystaldiskinfo.exe.

pd.lape · Oct 4, 2017

Can anyone tell me what the result of the crystaldiskinfo.exe thingy is?

axe0axe0 · Oct 5, 2017

It's a bit difficult to say if its fine or not with a 16bits hexadecimal value, doesn't make it easy to compare against the threshold.
In the menu of crystaldiskinfo, click 'Function', go to 'Advanced Feature', hover over 'Raw Values' and click '10 Dec' which converts the 16bits hexadecimal to a for human readable value, then provide the results.

Have you meanwhile run the tests I suggested in my previous posts?

pd.lape · Oct 5, 2017

I'm out of thumb drives to run the test ATM but HDD sentinel doesn't seem to detect errors and indicates HDD is healthy which is kind of weird.

For raw values: https://1drv.ms/i/s!AqGgkGX2ojVfbexghpEmTJXaH2o

axe0axe0 · Oct 5, 2017

There are 4 pending sectors, run chkdsk /r in admin command prompt on both C and D drive at least a few times.

pd.lape · Oct 7, 2017

So I ran chkdsk /r /f both C and D pretty much the entire day yesterday but I tried to run warframe and dota2 same f4 or 7a BSOD pops up.

axe0axe0 · Oct 7, 2017

Run https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

pd.lape · Oct 7, 2017

axe0axe0 :

already ran it 5 times no errors found and it passed all the time.

axe0axe0 · Oct 7, 2017

Don't know how long you run memtest86+ or how many passes, but it needs a minimum of 8 consequent passes before we can say the RAM is likely to be fine.

pd.lape · Oct 7, 2017

I only ran 3 or 4 tests with 5/5 passes. Will do more and keep you posted. Thanks for the help btw.

axe0axe0 · Oct 7, 2017

That's not the test I posted.

johnbl · Oct 12, 2017

remove:
Gigabyte Easy boost related driver
GPCIDrv64.sys

and
C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\Drivers\IocDriver\64bit\iocbios2.sys Thu May 28 13:42:10 2015

make sure you have installed the current motherboard drivers for windows 7
(if you have not already done so)

reboot and see if you can get the bugcheck with out the overclocking drivers installed.

the error code in the bugcheck was:
c000000e
(NTSTATUS) 0xc000000e (3221225486) - A device which does not exist was specified.

check the drive cables, but it could be your drive not responding

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Bluescreen viewer says caused by ntoskrnl.exe. Need help to bugcheck!

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