Computer's connection is slower than Phone's by a large margin

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lowyanfeng888

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Oct 3, 2017
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My computer's internet connection is extremely slow in comparison to my phone, It averages roughly around 800 kbps - 3mbps for download 3-7mb for upload whereas in comparison, my phone gets around 20-30 mbps download 80+ mbps for upload.

I'm not able to do anything about the router as I live in a student residence whose WiFi services are managed by a contractor (WiFirst). As they are not replying me, I'm at a loss at what I can do. The connections frequently goes to 0 kbps and frequently disconnects and reconnects in about 30s.

My network card is the Broadcom 802.11ac network card. (Driver Version: 6.30.223.256)
Motherboard: H170M-PLUS
Operating System: Windows 10
Connection Type: 802.11n

Things I tried to do:
Changing Band Preference to 'Prefer 802.11a'
Changing Bandwidth Capability to 11a/b/g:20/40MHz
Changing Xpress (TM) Technology to 'Enabled'
Changing IPv4/6 DNS to Google DNS
Made sure that my network driver was not updated without me knowing (it is still up to date, no hidden updates since the last time it worked fine).

All tests were done on either beta.speedtest.net, or the application version of speedtest (For the phone, mobile network has been turned off)

Any help is appreciated. Thanks!
 
Solution
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If you get poor signal and you have the card that has antenna on cable then you pretty much have done all you can unfortunately.

There really is no way to 100% say for sure how you do this....makes it easier when you did the router config.

Many times people put things like 5g or 2g in the ssid names. Your nic may have option where you can force it to only look for devices in the 2.4g band or the 5g band.

Still in general the SSID with the strongest signal is the best to pick.

When you only option for internet is a WiFi signal coming in from outside your house this tends to be a pain. If you take your pc outside or maybe put the antenna outside does it get better signals. If it is very close you could buy slightly...
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bill001g

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Aug 9, 2012
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Is your wifi card internal.

Your computer is a big metal box and it tends to do a very good job of blocking radio signals. The antenna tend to be very close to the back to the case and if you stick your case under the table against a wall you block the antenna from multiple directions. Your phone tends to not have its antenna blocked as easy mostly because you are holding it....if you were to stuff it in a metal desk drawer it would likely also get poor performance.

You need to make a effort to not block the antenna. Facing the back of the computer toward the router tends to be the simplest. You can also get antenna extension cables but they are kinda expensive for something so simple. If you are using a USB wifi card you can use a cheap 15ft USB extension cable to move the radio away from the computer.

I would leave the settings all on auto. You for sure do not want to run 802.11a. In general the 2.4g band gets better coverage so you could try that and then try the 5g to see which gives you better. Most routers have different ssid so you can force it to pick the radio band you want.

Generally when you get higher upload than download it indicates there is either interference or a capacity problem with the network. You can do nothing about that but it will likely cause random issues.
 
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lowyanfeng888

Prominent
Oct 3, 2017
2
0
510


My card is internal by my antenna is above the PC case (It is the type where you screw in 2 metal end to the back of the pc and you can move the antenna around). How do I actively swap between 2.4g and 5g? And what do you mean SSID and picking my radio band? Do I need access to the router? Because I don't know what model the router is nor where it is located.
 
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bill001g

Titan
Aug 9, 2012
28,371
2,769
125,640
If you get poor signal and you have the card that has antenna on cable then you pretty much have done all you can unfortunately.

There really is no way to 100% say for sure how you do this....makes it easier when you did the router config.

Many times people put things like 5g or 2g in the ssid names. Your nic may have option where you can force it to only look for devices in the 2.4g band or the 5g band.

Still in general the SSID with the strongest signal is the best to pick.

When you only option for internet is a WiFi signal coming in from outside your house this tends to be a pain. If you take your pc outside or maybe put the antenna outside does it get better signals. If it is very close you could buy slightly longer antenna cables.

The other option if you can put things outside is a outdoor wireless bridge...especially if you can see the ISP outdoor equipment. You can use a directional bridge and point it at their equipment.
 
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