PC crashing while playing game

Toppingpfc · Oct 5, 2017

So in August I built a new PC and at first it would crash whenever I would play battlefield 4 after a few minutes and after a while it stopped doing it. A few weeks ago I got on to play battlefield 4 and it started crashing again. I hadnt changed any settings at all. I un-overclocked my cpu and put it back at its default speeds to see if it would help and nothing. So i reinstalled windows and the problem has continued. I'll play for 10-15 minutes and all of the sudden my screen will be filled with green dots and the pc will either go to BSOD, BF4 will crash and say there was a driver error, or the screen will go completely black and not do anything. I've updated my drivers and I'm pretty sure the card isnt over heating it only reaches about 47 degrees while in game. My system is a i7-7700k, Asus Strix gtx 1080ti, Asus ROG strix 270e gaming motherboard, 16 gigs of G.Skill Trident Z rgb Ram at 3200 mhz, and I use an ssd as well as a hard drive. Sometimes I've noticed that my mobo doesnt detect the ssd on start up and I have to restart. I'm not sure if this is related.
Any suggestion would be greatly appreciated.

vapour · Oct 5, 2017

1. Is OS a clean install?
2. Did you delete your old gpu driver before install new one, if applicable?
3. Are you OCing?
4. Is BIOS up-to-date?

Toppingpfc · Oct 5, 2017

vapour :

It is not a clean install. I am not sure if I deleted it. I am not ocing. I have not updated my bios as I have heard bad things happen but I'm not sure how to see if it is updated

vapour · Oct 5, 2017

restart, click on del all the time, enter BIOS and check BIOS version, then look it up in MB website

rgd1101 · Oct 5, 2017

Psu make and model?

vapour · Oct 5, 2017

Before you try anything, flash your bios, either a reset button/jumper/take out cmos battery, and boot, try game again

Toppingpfc · Oct 5, 2017

vapour :

ok bios is not at the most current version also.

Toppingpfc · Oct 5, 2017

rgd1101 :

EVGA supernova 650 g2

vapour · Oct 5, 2017

I suggest update BIOS, since it will improve compatibility with ram etc.

Toppingpfc · Oct 5, 2017

vapour :

Ive updated the BIOS, I'll see how the game runs

Toppingpfc · Oct 5, 2017

vapour :

Now the screen just goes black while playing bf4 after a while the computer is still on (fans are spinning, keyboard, motherboard, water cooler, gpu, ram are all lit up still) but it’s just black i can’t do anything

vapour · Oct 5, 2017

gpu driver is up to date? Try MSI after burner to lower your GPU voltage, see if it helps.

Toppingpfc · Oct 5, 2017

vapour :

Updated gpu driver, I under clocked my graphics card. I was monitoring the power usage using after burner and the graphics card’s power usage dipped to 5 percent and that’s when the game stopped working

vapour · Oct 5, 2017

It seems your psu is not good, not providing enough power. Can you borrow someone else's psu and try? Or if you have nearby store have good return policy, get one and try again.

Toppingpfc · Oct 5, 2017

vapour :

I’ve reinstalled cleanly windows to see if that will help. I don’t have access to another modular psu so I think if this doesn’t work I’ll return it as I just got it 2 months ago

Toppingpfc · Oct 6, 2017

vapour :

thanks a lot for your help. I managed to fix it. I switched around the slots my RAM was in but I believe the windows gaming service was the cause of the issue because I havent had any issues since disabling it.

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