Computer Keeps Freezing/Crashing/Not Responding

Tyler2004

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Jul 26, 2017
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So I just recently built a new computer. All was going well until today. It is constantly freezing and crashing with things not responding, even while making this thread it has crashed two times. I've also had tons of other problems with games(although some have been with the game not the computer). I'm not sure if it's something with my computer or if something got corrupted or anything. Any ideas or help would be greatly appreciated.
 
Solution
Error 41 (63) is the critical one and indicates hardware failure. Here's the usual troubleshooting list:
https://social.technet.microsoft.com/Forums/windows/en-us/308cbcb3-46ce-4f74-85f9-d87ce4cef0d6/kernel-power-event-id-41-task-category-63-spontaneous-improper-shutdowns-and-reboots?forum=w7itproperf
Go through it carefully. The usual suspects in newly built machines are unstable overclocking profiles or temperature issues or both. Try removing any overclocks to see if the issue disappears and monitor temperatures with hwmonitor to check they're in ok ranges.
That 508 one at the end is a consequence of the hardware failure though not sure what in particular is going. Maybe check hard drive integrity with a disc check...

Tyler2004

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Jul 26, 2017
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I'm not totally sure what you want. If you could give me more detailed instructions on what to look for in the event log that would be helpful. Am I looking in application, security, setup, system, or forwarded events? Am I looking for information, warnings, errors, critical events or audit success? I've never really been in the event viewer before and I'm not sure what to do.
 

Sedivy

Estimable
There's a lot of noise in event viewer so for now look only at critical events. They should be around the timestamp of the crash, maybe within +/- 2 min. Any critical events (they'll be a red circle with a ! through it) when you click on them will list an event ID and a description. Sometimes if you're lucky, you can get a good idea where the issue is. More commonly though you get non-specific error events that still leave you having to search for the cause
 

Tyler2004

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Jul 26, 2017
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Looking through event viewer this was the only critical event I noticed:

Event ID: 41. Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I'm sure I have shut my PC down before so I'm not really sure what this means.

If it matters, here is an error that happened around the time of a freeze/crash when I first opened event viwer

Event ID: 6008. Description: The previous system shutdown at 8:45:29 PM on ‎10/‎9/‎2017 was unexpected.

Here are some frequent warnings I've received:

Event ID: 129. Description: Reset to device, \Device\RaidPort1, was issued.

Event ID: 414. Description: Task Scheduler service found a misconfiguration in the NT TASK\OneDrive Standalone Update Task-S-1-5-21-1670295881-740973395-2531248363-1001 definition. Additional Data: Error Value: %localappdata%\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe. or Task Scheduler service found a misconfiguration in the NT TASK\Overwolf Updater Task definition. Additional Data: Error Value: C:\Program Files (x86)\Overwolf\OverwolfUpdater.exe. or Task Scheduler service found a misconfiguration in the NT TASK\NVIDIA GeForce Experience SelfUpdate_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} definition. Additional Data: Error Value: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe. or Task Scheduler service found a misconfiguration in the NT TASK\NvTmRep_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} definition. Additional Data: Error Value: C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvTmRep.exe. or Task Scheduler service found a misconfiguration in the NT TASK\NvTmRepOnLogon_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} definition. Additional Data: Error Value: C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvTmRep.exe. or Task Scheduler service found a misconfiguration in the NT TASK\NvTmRepOnLogon_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} definition. Additional Data: Error Value: C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvTmRep.exe. or Task Scheduler service found a misconfiguration in the NT TASK\NvTmMon_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} definition. Additional Data: Error Value: C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvTmMon.exe. (all of these "task misfigurations" seem to have happened right when I booted up my PC but a lot of other ones have happened more spread out so I'm not sure if it has anything to do with it or not)

Event ID: 508. Description: wuaueng.dll (676) SUS20ClientDataStore: A request to write to the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" at offset 0 (0x0000000000000000) for 16384 (0x00004000) bytes succeeded, but took an abnormally long time (29 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem. or SettingSyncHost (5456) {19C67A40-6217-4A8D-BE22-C6EFD83652BB}: A request to write to the file "C:\Users\Tyler\AppData\Local\Microsoft\Windows\SettingSync\remotemetastore\v1\edb.log" at offset 49152 (0x000000000000c000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (28 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem. or wuaueng.dll (676) SUS20ClientDataStore: A request to write to the file "C:\Windows\SoftwareDistribution\DataStore\Logs\edb.log" at offset 782336 (0x00000000000bf000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (29 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem. or taskhostw (4284) WebCacheLocal: A request to write to the file "C:\Users\Tyler\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" at offset 2588672 (0x0000000000278000) for 32768 (0x00008000) bytes succeeded, but took an abnormally long time (28 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem. or taskhostw (4284) WebCacheLocal: A request to write to the file "C:\Users\Tyler\AppData\Local\Microsoft\Windows\WebCache\V01.log" at offset 192512 (0x000000000002f000) for 45056 (0x0000b000) bytes succeeded, but took an abnormally long time (26 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem. or taskhostw (4284) WebCacheLocal: A request to write to the file "C:\Users\Tyler\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.jfm" at offset 0 (0x0000000000000000) for 8192 (0x00002000) bytes succeeded, but took an abnormally long time (26 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem. (these all seem to have happened around the time that stuff has been freezing so maybe this has something to do with it.

Hopefully this helps.

 

Sedivy

Estimable
Error 41 (63) is the critical one and indicates hardware failure. Here's the usual troubleshooting list:
https://social.technet.microsoft.com/Forums/windows/en-us/308cbcb3-46ce-4f74-85f9-d87ce4cef0d6/kernel-power-event-id-41-task-category-63-spontaneous-improper-shutdowns-and-reboots?forum=w7itproperf
Go through it carefully. The usual suspects in newly built machines are unstable overclocking profiles or temperature issues or both. Try removing any overclocks to see if the issue disappears and monitor temperatures with hwmonitor to check they're in ok ranges.
That 508 one at the end is a consequence of the hardware failure though not sure what in particular is going. Maybe check hard drive integrity with a disc check (http://www.tenuser.com/config/disk/chkdsk.htm)and space left on it. You said this was a new computer. Is the hard drive also new or reused from an old machine?
Try doing a driver check, and reinstall latest driver for all the major things (particularly graphics since you had error connected to one of nvidia utilities). You can even run scannow (https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93) to make sure all your drivers are ok. If all that comes out ok, then start thinking about individual hardware components.
 
Solution