Roomate's PC keeps crashing, not recognizing the HDD after restart. We can't find the source of the problem.

tobal_be

Prominent
Oct 15, 2017
1
0
510
Ok, so here's the thing.
My roomate's PC crashes out of nowhere. When this happens, the BIOS can't recognize the HDD and he has to restart the computer manually so the system recognizes it. This can happen just chillin in desktop or playing games.Sometimes while booting windows.
This has happened from years, now. When he bought his pc the problem was already there. This made difficult to install windows and all. All the previous times he formatted and installed windows the problem appeared but it stopped after a week, tops.
Sometimes, the computer crashes, but after 3 or 4 seconds, it keep working as always.

He had the theory that was related to his HDD, because the first time that happened, the HDD led stopped flashing. Also, the problem stopped when he installed large games like GTAV and BF1.

This time it was different. He had to format and install windows from scratch. He installed all his games and stuff but the crashing never stopped. He asked for my help and we started doing test to find the source of the problem:

- We plugged his HDD in my pc. After like 40 minutes, it never crashed down.
- I plugged my HDD in his pc. After like more than one hour later, it has not crashed down.

The problem has persisted even though he has changed his mobo and his PSU since he built his system, therefore, we can discard those variables.

ROOMATE PC SPECS
Operating System
Windows 10 Pro 64-bit
CPU
AMD FX-8320 33 °C
Vishera 32nm Technology
RAM
16,0GB Dual-Channel DDR3 @ 669MHz (9-9-9-23) FURY BLACK KINGSTON 4gb x 2 and corsair vengance 8gb (the problem existed before adding the
corsair module)
Motherboard
Gigabyte Technology Co. Ltd. GA-970-Gaming SLI-CF (CPU 1) 41 °C
Graphics
VX228 (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 960 (MSI GAMING X) 38 °C
Storage
931GB Western Digital WDC WD10EZEX-00BN5A0 (SATA) 27 °C
Optical Drives
No optical disk drives detected
Audio
NVIDIA High Definition Audio

We don't know what it can be, and money is an issue, Any ideas would help. Thank you very much.
 
Solution
Something to try:
Since his MoBo has 6x SATA ports, plugging HDD into another SATA port may help.

Though, while BSOD is mostly software issue caused by incompatible drivers, it is possible that some of the HDD sectors have gone bad and BSOD is caused by hardware malfunction.

Here, i suggest buying a new HDD. Beside case fans, HDDs are 2nd cheapest component inside the PC and one doesn't cost much,
pcpp: https://pcpartpicker.com/product/MwW9TW/western-digital-internal-hard-drive-wd10ezex

If the system still crashes with the new HDD then the tedious task finding out which software causes the crashes starts. In this case, he needs to be very careful and check every time if PC crashes when he installs new software to his PC.
E.g, after...

Aeacus

Titan
Ambassador
Few questions:
Is the Win 10 legit or not? Since with MoBo change, he is looking towards new Win 10 license as well.
Also, when his HDD was in your PC, did you boot off from his HDD or was his HDD as a 2nd storage drive in your PC?
 

videla90

Prominent
Oct 20, 2017
1
0
510


1.- Legit, the problem exist even when windows 8 was his operative system.
2.- we boot from his HDD



 

Aeacus

Titan
Ambassador
Something to try:
Since his MoBo has 6x SATA ports, plugging HDD into another SATA port may help.

Though, while BSOD is mostly software issue caused by incompatible drivers, it is possible that some of the HDD sectors have gone bad and BSOD is caused by hardware malfunction.

Here, i suggest buying a new HDD. Beside case fans, HDDs are 2nd cheapest component inside the PC and one doesn't cost much,
pcpp: https://pcpartpicker.com/product/MwW9TW/western-digital-internal-hard-drive-wd10ezex

If the system still crashes with the new HDD then the tedious task finding out which software causes the crashes starts. In this case, he needs to be very careful and check every time if PC crashes when he installs new software to his PC.
E.g, after installing Win 10 with MoBo and GPU drivers, the first system stability check should be done. It's good to test system twice as long than it took it to previously crash. After each batch of Win 10 updates, the stability check should be done again. Since it is possible that some Win 10 updates can cause crashes.

After it's established that the system works just fine with updated Win 10 with GPU and MoBo drivers, only then he can start installing his applications (including games). Though, the system stability check should be done after installing every application. E.g install Photoshop, do system stability check. Install Google Chrome, do system stability check. Install Steam, do system stability check. Install CS:GO, do system stability check and so forth.
While this is very time consuming and tedious thing to do, it's also the best way to find out which software causes crashes with the system.
 
Solution