How can I find the MSI support ticket number?

Phak Hee · Oct 16, 2017

Long story short, I sent my gpu to msi taiwan. They have an alternative solution for me, but I have to send them the support ticket number for proof. But I can’t seem to find it. I’m from Europe btw, so I can’t use this site: https://service.msicomputer.com/msi_user/support/ts_case_search.aspx

COLGeek · Oct 16, 2017

Did you receive a confirmation email message from MSI when you submitted the RMA request?

Phak Hee · Oct 16, 2017

COLGeek :

Nope :/

COLGeek · Oct 16, 2017

Then how do you know they received it? Have you had any contact with MSI since sending in your GPU?

Phak Hee · Oct 16, 2017

COLGeek :

MSI Taiwan did respond to me, but that's a separate case. I had a previous support from MSI Europe. MSI Taiwan wants proof of my communication with MSI Europe, so they want the ticket number. But I can't find it anywhere

COLGeek · Oct 16, 2017

Have you tried here?

https://eu-demo.msi.com/support/

Phak Hee · Oct 16, 2017

COLGeek :

Not working :/

helpstar · Oct 16, 2017

log into your MSI account of europe and have a look there

Also have a look at your e-mail spam folder

Phak Hee · Oct 16, 2017

helpstar :

I already checked my msi account.
I'll try to look at my spam.

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How can I find the MSI support ticket number?

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