[SOLVED] Function buttons not working

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SotirMarius

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Sep 25, 2014
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Hello guys,

Recently I have sent my Mac Book Pro 2016 to warranty due to a faulty space bar key. Everything was working fine until then, the function keys were working properly without encountering any issues.
Today I have picked it up from the warranty, I have tested out the space bar everything was fine. I have arrived home and by default I wanted to adjust the sound volume and "SURPRISE" it was not working. Please note that the keys are working, when I press for e.g. the F11 key the windows are being minimized, showing just the desktop.
I have uncheck and checked back the "Use f1, f2, etc keys...", also tried to run the mac on safe mode but without any luck.(BTW I am using Mac OS Sierra 10.12.6)
I have reinstalled the OS from scratch but the issue is still present. Even if I try to use the fn key. I have tested all keys are everyone of them are working. Also I have picked up a software named Karabin which has automatically bind the key as they should but I don't want to use third party software when the mac's default keys should be working.
I am not 100% sure but I think this is a software issue not being really a hardware issue.
Do any of you guys encountering this thing? Should I go back and return it to the warranty guys?

Thank you for taking your time reading this!
 
Solution
If you got your device repaired by the retailer then don't go there as it takes longer to get your apple products repaired. Instead go to the Apple Store/Genius Bar. Get it repaired and.

shad0wboss

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Mar 20, 2010
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If you got your device repaired by the retailer then don't go there as it takes longer to get your apple products repaired. Instead go to the Apple Store/Genius Bar. Get it repaired and.
 
Solution

SotirMarius

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Sep 25, 2014
27
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4,530

Thanks for your reply. I have brought the device back to the service and currently waiting for a resolution. Most probably they will replace it.
 
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