Ransomware Macbook Air

dardy77 · Oct 22, 2017

So basically, somehow Ive managed to get infected by a ransomware on my macbook air. The computer is now locked and when booting, it asks for a pin code to unlock the computer. It also says that I should contant a weird e-mail address for further help.

What should I do?

Thankful for answers.

KittyFish62 · Oct 22, 2017

Can you take a picture of it? It might not actually be ransomware, but if it is the only way to get past it is pay it or clear your hard drive or ssd.

dardy77 · Oct 22, 2017

https://imgur.com/a/ympI1

I would never pay for anything like that. It would only feed the scammers.

USAFRet · Oct 22, 2017

It appears you are sort of screwed:
https://howtoremove.guide/applecodecaramail-com/
https://www.securityspyware.com/applecode-caramail-com/

(no recommendations on the reliability of those 2 sites, just what I came across looking for that email address)

KittyFish62 · Oct 22, 2017

Looks to be some ransomware after all. Here's a guide explaining how to remove it:

https://howtoremove.guide/applecodecaramail-com/

I wouldn't recommend doing step 3 or 4 though.

dardy77 · Oct 22, 2017

Well, those pages doesnt really seem that reliable. But since I cant access the computer at all, the guide seems really useless. My only option seems that I should format the hard drive on the computer. My question is then, how? Since I cant access the computer at all.

KittyFish62 · Oct 22, 2017

Yeah, they didn't seem that reliable to me either. Not sure if you can wipe the hard drive since it's a macbook air, and you probably can't take it out.

USAFRet · Oct 22, 2017

dardy77 :

Take it to the Apple Store.

KittyFish62 · Oct 22, 2017

Lol for some reason I doubt that'll help

USAFRet · Oct 22, 2017

KittyFish62 :

Why wouldn't it?
Wipe and reinstall. I have no idea how to do that on a Mac, but presumably they would.

KittyFish62 · Oct 22, 2017

Eh. it probably will

dardy77 · Oct 22, 2017

I managed to fix the problem. It seemed the MacBook somehow was locked by Find My Mac. I restored the password and got the pin code. It seems her iCloud account was hacked and the scammers tried to scam by marking the macbook as lost?! WTF...

aquielisunari · Oct 22, 2017

dardy77 :

Now I wonder WHY I tossed my answer in the garbage. Glad to hear you got that fixed. There may be some forums out there that would love to hear about your fix.

dardy77 · Oct 22, 2017

Could you possibly direct me to those forums. I would gladly help them if I could!

aquielisunari · Oct 22, 2017

dardy77 :

No, I can't. I don't know anything about Apple products.

rgd1101 · Oct 22, 2017

It was on the news a month ago
https://www.macrumors.com/2017/09/20/hackers-find-my-iphone-remote-mac-lock/

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Ransomware Macbook Air

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USAFRet

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