Headphone jack not working after crash

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Benfot

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Nov 28, 2015
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So I've been playing some game and my windows kind of bluescreened. (Bear in mind, nothing happend to the jack during this time, it was a matter of 2 minutes and I did not move)
After pc restarted, I opend some viedo and the first thing I noticed was that there was no sound. So I unplagged the headphones and the sound magically apeard from pc's speakers. I have quite expensive headphones, so I jumped on my phone to check wheather they are allright. It was fine, the sound was as good as ever from my phone. So I plugged the headphones back into the pc. I raised the volueme to the max and kind of hird this extreamly disorded peaces of sound.
Tried another headphones, still same stuff.
I highly doubt that this is a hardware problem. What may be the cause of this and how to fix it? Tried reinstalling the audio driver, nothing.
 
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Yeah that means hardware failure or drivers for that hardware failed. I'm assuming it's some sort of driver crash/corruption/incompatibility rather than hardware failure, because when it's hardware, not much you can do but rma (and it's a question if you're still under warranty).
So, try uninstalling your audio drivers first completely, and then installing them fresh from your laptop support page. Try making sure the correct audio device is selected and that it uses correct drivers once you reinstall them. Otherwise, not sure what to tell you. Reinstalling windows at whatever version laptop came with should be last resort solution, only if you've exhausted all other options.
Not sure what else to try as it technically could be your...
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Sedivy

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Dec 17, 2016
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What are you headphones plugged into? The motherboard? Front or back?
Are you installing audio drivers from your motherboard support site?
When you right click on volume icon and select playback devices, if you select your headphones and click properties, does it show it's working properly? Are the correct drivers listed?
Can you go through configuration and testing?
edit: windows 8, forgot. Go into control panel and then system->device manager and click on audio devices to get to properties instead.
 
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Benfot

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Nov 28, 2015
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I don't know how to reply to an answer but I guess like this. So, I am not exactly sure what "front or back means", as it is a loptop and it has only 1 jack, which is the hero of my story. Yes, I installed the drivers from a motherboard supported site and then did a rollback on windows 8, which yealded no results as well.
When I go to playback devices and the headhones are plugged in, it shows much less sound sond than it should be (the green only jumps 1 bar up, while if i dont change any sound setting, play the same audio and unplug, it shows max sound). I believe, the correct drivers are listed.
I have Realtek HD audio drivers if that is what you mean.
Also have VB-audio virtual Cable installed, had it for a few month now.
Also wanted to clarify how the sound is currupted. I can hear anything only if max sound. What I hear is somewhat what I should hear without any alternations but extremly quite and a lot of elecric buzzing over it, which is louder significantly louder, but still also quite generally.
 
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Sedivy

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Dec 17, 2016
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This...very well could be an issue with virtual cable and one of the driver versions conflicting with it. As was mentioned, try removing to see what happens.
Yes the drivers from your mobo or in your case laptop manufacturer.
Don't worry about front/back, didn't realize it was a laptop.
It could also be a win8 issue. When you say you rolled back, did you roll back to win8.1 or win8? Which version of windows was originally loaded on the laptop?
 
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Benfot

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Nov 28, 2015
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So, I've removed VB-audio thing, restarded pc, its gone, but the problem is still the same as it was.
I rolled back just now, when the issue occured. I rolled back to the last backup which was 3 days ago. Its windows 8.1 Pro.
 
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Sedivy

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Dec 17, 2016
2,315
0
3,960
I've done this with another laptop whose drivers crapped out as soon as I upgraded to 8.1. It came loaded with 8 and though support page said it should work with all the upgrades, even win 10, nothing worked until I rolled back to the original windows version (8.0) that it came with.
Not saying this is your issue, as clearly you've had it working prior to the crash, but you might want to try when you've exhausted other options.
Before you do all that though, if you look into the event viewer in windows, around the timestamp of the crash (within few minutes), there should be at least one critical event. Can you check what it is and write out event ID and description?
 
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Benfot

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Nov 28, 2015
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The critical event was "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.", Event 41, Kernel-Power, which was when the windows crashed.
 
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Sedivy

Estimable
Dec 17, 2016
2,315
0
3,960
Yeah that means hardware failure or drivers for that hardware failed. I'm assuming it's some sort of driver crash/corruption/incompatibility rather than hardware failure, because when it's hardware, not much you can do but rma (and it's a question if you're still under warranty).
So, try uninstalling your audio drivers first completely, and then installing them fresh from your laptop support page. Try making sure the correct audio device is selected and that it uses correct drivers once you reinstall them. Otherwise, not sure what to tell you. Reinstalling windows at whatever version laptop came with should be last resort solution, only if you've exhausted all other options.
Not sure what else to try as it technically could be your audio jack has actually physically failed.
 
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Solution
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Benfot

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Nov 28, 2015
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4,510
Ugh, I highly doubt that it could have failed in a span of 3-5 minutes, just so happens in the same time as the windows crashed. But yeah, going to uninstall the driver and get a factory new one one last time and then try to dualboot ubuntu or even win 10 to see how that will work out.
UPD: Going to update a graphic card driver as well just in case
 
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