PC Shuts off while playing games, requires cutting all power to turn on

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beaudette.j.l

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Oct 25, 2017
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My Pc shuts off abruptly when playing a game like World of Warcraft or Ark. Other normal graphic operations doesn't trigger this. In order to turn it back on I have to completely cut power to my PC.

-Tried benchmarking CPU, fine, no shutoff

-Updated drivers(not likely cause but still)

-Lights stay on the motherboard and graphics card.

If a game is loaded immediately after power is restored it is a short amount of time before shutoff.

If you wait a bit after turning it on than it will go longer before shutting off.

I am thinking its the PSU but don't know if it could be graphics card.
 
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R
I agree with jankerson. It sounds like a PSU problem.
Last year I had a UPS (uninterrupted power supply) unit go bad. Did the same thing as a bad PSU or MoBo. Just kept shutting down in intense games. Then randomly.
Have you tried resetting your game or setting it to 'default settings'? Sometimes games remember a crash and programs it just like a setting. Yeah, I know, sounds weird.
Drivers. Update your hardware drivers. Do a video driver test. Do a clean uninstall/reinstall using a known good (older) driver. AMD and Nvidia sometimes dish out a new driver that's bad and it just screws the daylights out of games. So rolling back to a known good is needful.
Bios does your motherboard have the latest update?
Are you running more than one...
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beaudette.j.l

Prominent
Oct 25, 2017
3
0
510
NVIDIA GTX 660

AMD FX-4300 Quad-Core 3.8 ghz on ASUS M5A97 LE R2.0
16 Gigs DDR3 Ram
Win10 64 bit on 120g SSD
Games loaded on 500g SSD
Would need to pull out PSU but believe its a 500-700w Thermaltake

Been running this pc with this for a couple years now



 
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B

beaudette.j.l

Prominent
Oct 25, 2017
3
0
510
Going to grab a new unit from office today; however, I am concerned with the only on those games and the power going to boards, but requiring power to be cut to the unit, It sort of sounds like a blown capacitor. Will update more later.



 
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10tacle

10tacle

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Dec 6, 2008
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It could be a bad cap on the motherboard, but I would first rule out the power supply before delving deeper into troubleshooting other hardware. You can make a quick visual inspection of the motherboard to see if you see any discoloration or swelling on them anywhere, but you'd really need to remove the motherboard and inspect closely to be sure.
 
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R

Rexer

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Apr 1, 2013
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I agree with jankerson. It sounds like a PSU problem.
Last year I had a UPS (uninterrupted power supply) unit go bad. Did the same thing as a bad PSU or MoBo. Just kept shutting down in intense games. Then randomly.
Have you tried resetting your game or setting it to 'default settings'? Sometimes games remember a crash and programs it just like a setting. Yeah, I know, sounds weird.
Drivers. Update your hardware drivers. Do a video driver test. Do a clean uninstall/reinstall using a known good (older) driver. AMD and Nvidia sometimes dish out a new driver that's bad and it just screws the daylights out of games. So rolling back to a known good is needful.
Bios does your motherboard have the latest update?
Are you running more than one anti-spyware and anti-virus? Turn one off. Run a complete system scan for virus's, malware and spyware.
Run the Windows cleaner (or Ccleaner) Error check Windows 10 (or system file check) and defrag it. I know it sounds like it won't make a difference but sometimes it prevents lock ups.
 
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