I just bought a Turtle Beach Elite Pro Headset and Turtle Beach Tactical Audio Controller (TAC) for use with my Xbox One.
The audio quality is bad. I'm assuming the reason is that I haven't configured the settings on the Xbox One correctly. There was a full guide and a video posted by Turtle Beach in May detailing how to do it, but since then Microsoft has significantly changed the Xbox One home screen layout and settings options.
Here is a full list of the relevant audio options (headings and subheadings are underlined; options are bold):
Settings
Display and Sound
Volume
Chat mixer
Mute all other sounds
Reduce the volume of other sounds by 80%
Reduce the volume of other sounds by 50%
Do nothing
Party chat output
Headset
Speakers
Headset & speakers
Set up TV & A/V control
Stereo
Surround sound (“Enable surround sound for devices that support it.”)
Change volume by voice by 3 steps
1 step
2 steps
. . .
10 steps
Audio Output
Headset Audio
Headset format
Stereo uncompressed
Windows Sonic for Headphones
Dolby Atmos for headphones
Using HDMI or optical audio headset
Checked
Unchecked
Speaker Audio (greyed out unless “Using HDMI or optical audio headset” is unchecked)
HDMI audio
Off
Stereo uncompressed
5.1 uncompressed
7.1 uncompressed
Bitstream out
Optical audio
Off
Stereo uncompressed
Bitstream out
Bitstream format
DTS Digital Surround
Dolby Digital
I plan to contact Turtle Beach support, but I’d also greatly appreciate any advice anyone here can offer. Thank you.
The audio quality is bad. I'm assuming the reason is that I haven't configured the settings on the Xbox One correctly. There was a full guide and a video posted by Turtle Beach in May detailing how to do it, but since then Microsoft has significantly changed the Xbox One home screen layout and settings options.
Here is a full list of the relevant audio options (headings and subheadings are underlined; options are bold):
Settings
Display and Sound
Volume
Chat mixer
Mute all other sounds
Reduce the volume of other sounds by 80%
Reduce the volume of other sounds by 50%
Do nothing
Party chat output
Headset
Speakers
Headset & speakers
Set up TV & A/V control
Stereo
Surround sound (“Enable surround sound for devices that support it.”)
Change volume by voice by 3 steps
1 step
2 steps
. . .
10 steps
Audio Output
Headset Audio
Headset format
Stereo uncompressed
Windows Sonic for Headphones
Dolby Atmos for headphones
Using HDMI or optical audio headset
Checked
Unchecked
Speaker Audio (greyed out unless “Using HDMI or optical audio headset” is unchecked)
HDMI audio
Off
Stereo uncompressed
5.1 uncompressed
7.1 uncompressed
Bitstream out
Optical audio
Off
Stereo uncompressed
Bitstream out
Bitstream format
DTS Digital Surround
Dolby Digital
I plan to contact Turtle Beach support, but I’d also greatly appreciate any advice anyone here can offer. Thank you.
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