Brand new Dell Inspiron 15 3567 automatically turns off..?

Toggle sidebar Toggle sidebar
J

jack555

Prominent
Oct 28, 2017
1
0
510
I just bought this laptop a week ago. It shutdown automatically when running any big software like Auto-CAD or games like counter-strike global offensive... And i have to turn it back on it does not gives any message why it went off.

It is running on Windows 10. It has Intel Core i5 Processor 7th generation, 8 GB of RAM and 2GB Radeon (TM) R5 M430 Graphics card. I am new to this pc world..plzz help.
 
Solution
O
Ran out of battery? Crash? Hard to tell.

You could check Event Viewer to see whether there's a log about the shut down.

Also consider finding the crash dump files. If they aren't set up you will need to configure Windows to produce them. Post those to the Windows 10 board as there's more chance for those experienced in reading them to see if there's something wrong.

For reference: https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html

I would consider checking Dell's website for driver updates as well to see if it helps.
Sort by date Sort by votes
O

Obakasama

Distinguished
Apr 30, 2014
3,427
193
18,090
Ran out of battery? Crash? Hard to tell.

You could check Event Viewer to see whether there's a log about the shut down.

Also consider finding the crash dump files. If they aren't set up you will need to configure Windows to produce them. Post those to the Windows 10 board as there's more chance for those experienced in reading them to see if there's something wrong.

For reference: https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html

I would consider checking Dell's website for driver updates as well to see if it helps.
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom