Cannot Download "Glasswire"

johnkromka

Prominent
Apr 10, 2017
7
0
510
I have a terrible hacker on my network.  I am not going to list the 50 reasons why I know this, I am positive. It has been going on for 7 long miserable weeks.  Wrecked two computers. Been a nightmare and I am at war with him/her trying to get rid of him. 
One thing he likes to do is whenever I try to download a software dealing in networking, most of the time he jumps right on and messes up the download/installation.  Some he lets through. One such software is Glasswire, an excellent tool for finding out what is on your network and has many other good features.  When I found out about it I immediately tried to download it.  But 3/4 of the way it said "installation failed".  I clicked on that and somehow it went through, but then when I tried to activate it, it said "the service stopped running", and was unusable.  I have tried three more times to Download this at different times of the day. He seems to have my system automated to make the download fail.  How he does this I don't know.  I use McAfee.  Right in the middle of the download, up will pop up two different notifications under "programs wanting internet access".  One is "Glasswire Stats Reporter" and the other is simply "Windows Installer".  It gives me the option to block them, and I do, but he still succeeds in stopping the download. I also use a software called Spy Shelter Premium that shoots out notifications all day long of things he is trying to do to my computer.  The Glasswire was listed in the Spy Shelter list, but I could not figure out why or what to do.  I know why he doesn't want me having Glasswire on.  Because it will either reveal information about his connection to my system, or he feels threatened by it in some way. I have seen many network scanners on the Internet, but Glasswire seems to be the best.  I have managed to download a few like "whoisonmywife". From it a box comes up about every 7 minutes that says "an unidentified computer was found on your network", but no other detailed information.  Others have given me information that doesn't look "right" to me, but I have limited computer knowledge and need someone to come in here and look at all of the evidence I have and make sense of it and stop this hacker.  I am not asking for help getting rid of a hacker here.  I am concentrating on the fact that he can get into my system and stop me from downloading applications and many other things I do not care to mention, because it all makes me sick. Really, my question is two fold: 1) how does he stop/mess up a download I want to do 2) Is there any way I can "outsmart him" and get the download on, or does it just come down to getting rid of HIM? Thanks for your help.
 
Solution
And when you have new systems, kill off all chances of another machine remotely controlling yours by changing the settings in Control Panel>System>Remote.

Leave the tick box on the first page ticked and go to the next page. Reduce the time from six hours to three minutes. Ticking the OK box takes you back to page one and you can now remove the tick, click Apply and OK your way out.

kanewolf

Titan
Moderator
If this is "your" network then you need to secure it. That may mean removing all hosts and virus/malware scanning them off-line, proper password management, or even changing your network hardware to a different version that your "hacker" can't penetrate. You are asking for help on a symptom, not the infection.
 

johnkromka

Prominent
Apr 10, 2017
7
0
510
I will respond now to the suggestions I have received regarding my problem:
@bill001g-Format the machine and reinstall windows-No I refuse to do either. I have already run every malware spyware virus scan in the book and have cleaned everything up. I took your suggestion on reinstalling windows, and the hacker took that "new windows" and rendered the entire computer inoperable over 2 week period. I vehemently disagree that the problem is in the machine and not the network. I could tell you so many things that PROVE a hacker is on my network and ruining my machine. I will give you just one which should be enough. I downloaded something which shows who logs on to your computer. Mr. Hacker regularly logs on to my computer as "guest" from my user account. (you might say well then just remove the guest account. That won't stop him. I have FIVE user accounts, two are mine, three are "his") No one else is using my computer but me(and the hacker). Frankly, I am TIRED of debating with you guys who think the problem lies in my computer and not in a hacker, or a network problem. I have so much evidence of hacking involvement it would choke a horse. You just have to accept what I say as true, even if you continue to feel differently. Could you at least for one moment, for the sake of argument, agree that I am right? Otherwise, I don't know how I can proceed in this forum. I have come here for help, but so far, have been sorely disappointed. I hope that changes after this post.
kanewolf-I have big time problems with your suggestions as well. I have done all the malware and scanning and have the used the best tools on the market. I have cleaned everything up. I will admit I do not understand what you mean when you say to "remove all hosts". Perhaps you can be more detailed about that so I can understand how to do that, maybe it will help. My passwords were admittedly a little weak, but I don't think he got in that way. He did break into my email, because of several emails he left in my Drafts folder and they were addressed to Israel, that's all, no text. Frankly, I don't know how he got in. I have no wifi, it has always been turned off at the office at my ISP, and I have completely disabled it. So my leaning is he is coming in through my cable. You would not believe the hundreds of millions of bytes of activity that go through my system on a daily basis. I am now up to over 3 BILLION bytes received in two weeks. Now you have to agree with me that is NOT NORMAL. Plus my McAfee is CONSTANTLY blocking almost 1,000 "suspicious incoming connections" on a daily basis, and my firewall has blocked about 1.6K of crap in a short time. I could give you so much more evidence of a hacker you would have to agree. But I guess you would have to be here and see it with your own eyes. Problem is I can't get anyone in here to fix this, as this is a problem you can't fix remotely. So I am trying to fix this on my own and give the hacker the heave-ho, but I am only "average" in computer knowledge and he is extremely sophisticated and knowledgeable, take my word for it. This has been going on for two months and am at my wit's end. I am looking at a device called Fingbox that may finally take care of this for me. If you are not familiar with it, you might want to look it up. You said to change our network hardware....we already did that about a month ago. We changed from an Arris router, which was from our ISP, to a NETGEAR router, but even with the change of IP and password, absolutely nothing changed, so that won't work either. What are you putting my "hacker" in quotes?? I am telling you man he is REAL. And I really don't understand your symptom/infection comment. You seem more interested in criticizing me than trying to help me out of this awful situation. I will conclude with just one of the things I have to contend with that I KNOW is related to my problem...I just don't know how. Here it is:In this post, I am going to concentrate on one issue I have suspected was associated with a hacker from the beginning. And more so as time has gone by. It involves my command prompt box. Ever since all this suspicious behavior started on my machine, my command prompt box would come up at random times for about one second, no longer. Sometimes there is writing in the box, sometimes not. Because it goes by so fast have been unable to do a print screen. However, tonight I got lucky. I FINALLY got the screen printed and transferred it to my Paint. The box comes up daily, usually two or three times, as I said at very random times as I have kept records. Unfortunately, on the one I finally caught tonight, there was nothing in the box, but there was some writing across the border on the top. I am going to print here all it said, as I have NO IDEA what it means or may mean. I am hoping someone here may be able to look at this and give me some ideas about it or any information would help. Here is what it said: Select C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\installutil.exe
If you know what that means or even part of it, or have some ideas or theories I would really like to hear them, as I cannot make heads or tails of any of it. It certainly looks "wrong".I do not activate the command prompt box EVER, it just comes up. I have read many things in the search engines that can possibly account for the command prompt box coming up, but have found nothing that relates to my situation. I have seen a few say they were worried it might indicate hacker or malicious activity, like maybe trying to "connect" and other various theories. Understand I NEVER had anything like this happen until all my "problems" began about 2 months ago. Thank you for any and all help.(Please don't ask me to run any scans because I have already done all that and there is no further need. I am POSITIVE a hacker is on my network, I do not need any more scans to convince me of that. I just want some help with this problem I am describing, PLEASE)
 

USAFRet

Titan
Moderator
but I have limited computer knowledge and need someone to come in here and look at all of the evidence I have and make sense of it and stop this hacker.
I am not asking for help getting rid of a hacker here.

Wipe and reinstall. All your PC's.
Disconnect the router from the wall, and return the router back to factory specs. Then create a whole new admin password for it.


Wipe and reinstall.

If a family member came to me with this tale of woe, that is exactly what I would do.

That may sound like a harsh solution, but if things are as you state, there is zero possibility of you eradicating whatever this 'other person' has installed in your systems.
Zero, none, nada....

I or the other 2 experts who have commented on this could spend a solid week messing with your system, and still not be 'sure'.

Wipe and reinstall.
Start over, with a secured network and devices.
 
And when you have new systems, kill off all chances of another machine remotely controlling yours by changing the settings in Control Panel>System>Remote.

Leave the tick box on the first page ticked and go to the next page. Reduce the time from six hours to three minutes. Ticking the OK box takes you back to page one and you can now remove the tick, click Apply and OK your way out.
 
Solution
If this hacker has used your computer as an entry point to your network and you don't know which specific exploit they've used, then your only recourse is to wipe your computer. Trouble is, you don't know what else this hacker has managed to get hold of, but there's a good chance they've got a lot more information than you realise.

A factory reset of all of your devices and starting afresh is what you need to do now. No ifs, no buts.

Remember, you asked us for help and we're giving it to you, free of charge. If you're disappointed with the response you get here then you're more than welcome to go elsewhere and be told the same thing.