Solved

"Display driver stopped responding and has recovered", black screen after windows logo, no option for safe mode, etc

While playing a game the other day I got the "Display driver stopped responding and has recovered" error. I continued playing, hoping it was a one time thing. Later that day the screen went black and the computer froze, so I had to manually power it off.

When I try to start up the computer it shows the windows logo, then goes to a black screen forever until the computer shuts itself off. I thought it was a problem with my GPU so I went into BIOS and set display adapter to onboard so that I could get onto the computer and update the drivers. Unfortunately this leads to a black screen as well (I did move the HDMI cable from the GPU to the Motherboard). When I power the computer off then back on it gives me the option to start up normally or do a startup repair. Startup repair tells me it is unable to automatically repair the computer and starting up normally leads to the black screen issue.

I powered computer off then on and pressed F8 to bring up the menu giving me the option to start in safe mode. After seeing that I couldn't go online in safe mode I powered off then on in an attempt to choose "safe mode with networking" but now everytime I press F8 it brings me to the menu with the two options of normal startup and startup repair, I no longer have the option to start up in safe mode.

I have thought about buying a new GPU but I would like to try and see if I can get this resolved first. I have looked through the forums and most of the solutions I found then led me to further issues as you can see, so I felt that I needed to post my specific situation here.

Here are my components if that helps at all:
CPU - Intel Core i5-3570k 3.40GHz
OS - Windows 7 Ultimate 64-bit SP1
RAM - 16gb
Motherboard - ASRock Z77 Extreme4
HD - 1TB
GPU - AMD Radeon HD 7800 Series

Also I am not sure if this helps or not but driver version on the GPU is 21.19.164.257

The original issue here is the GPU\driver issues but I can't deal with them until I am able to get onto my computer in the first place. Any help would be appreciated.
5 answers Last reply Best Answer
More about display driver stopped responding recovered black screen windows logo option safe mode
  1. Best answer
    Remove the graphics card.

    Ok, hook the Monitor into the MB graphics.

    Remove the drivers, graphics software, all of it.

    Then once that is done shut it all back down etc and put the GPU back in and start up the PC.

    See if it will boot into Windows.
  2. (deleted this post, accidentally posted twice)
  3. jankerson said:
    Remove the graphics card.

    Ok, hook the Monitor into the MB graphics.

    Remove the drivers, graphics software, all of it.

    Then once that is done shut it all back down etc and put the GPU back in and start up the PC.

    See if it will boot into Windows.


    I removed the graphics card, connected the cable to the motherboard and started the computer up. This time it did work, and I ran the AMD clean uninstall tool to get rid of the drivers and software and restarted to put the changes into effect. Then I shut it down, put the graphics card back in, and started it up. It recognized the graphics card and automatically installed some type of "default" driver. I went into BIOS and changed from onboard to PCIe and booted up with the cable now attached to the graphics card and it worked.

    At this point I went online and installed the latest AMD driver for my card and restarted. This time when it started up it went back to the black screen forever. Does this mean my graphics card is damaged and just needs to be replaced, or is there anything else I can do? I appreciate your help so far.
  4. Normally that's what it means, the GPU is going bad.
  5. Or that you have a bad power supply that is capable enough to support the integrated graphics, which are not very demanding in regard to power reqirements, but is not capable enough anymore or twitches when the need for power reaches beyond a certain threshold. This is pretty common in fact.
Ask a new question

Read More

Safe Mode Drivers Computers Displays GPUs