Strange Freezing Issue

mswagftw

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Dec 1, 2014
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So a couple months ago I upgraded my old system to a new Ryzen based system, and since then I have been experiencing this strange issue. My PC will freeze up for about 5 to 10 seconds about a few times an hour (sometimes more frequently, sometimes less), and this will happen while doing just about anything from watching videos/streams, to doing any kind of work in Word or other text editors, with the only exception to these occurrences being while gaming oddly enough, but of course when I tab out the problem can still persist. I have checked the task manager, and can never find any specific process that causes this, but a sizable CPU spike is noticed whenever the problem occurs. The spike itself is strange in the sense that it is never maxing out the CPU (at least according to task manager or any other hardware monitor), but rather if the CPU is running at between 5-10% load, it will spike up to somewhere in the range of 40-70% load.

So far I have tried a few different things such as a memory diagnostic (no problems found), a malware scan (no malware found), updated and reinstalled all of my drivers, and updated windows.

I think it might also be relevant to note that this is with all of my hardware at stock speeds, and there are no overheating issues at all.

I have never really seen nor heard of a problem like this before, and am not really sure as to what the cause might be, and after searching various forums I found some windows settings that I could tweak, but none of those produced a successful result either. So I am getting the feeling like it might be a hardware issue, but I would like to be more sure before I go to RMA. Thanks for the help in advance.

Here are my specs:
CPU: Ryzen 7 1800X
GPU: MSI GTX 970 4GB
MoBo: MSI - X370 Gaming Pro Carbon ATX AM4 Motherboard
RAM: G.Skill - Ripjaws V Series 16GB (2 x 8GB) DDR4-3200
PSU: EVGA 500W 80+Bronze Certified
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UPDATE
I was thinking about it and although when I had run the build through part picker it said I would be fine, my power supply might be the cause of this problem. Other calculators have suggested a higher wattage might be necessary for these components, but I'm no expert when it comes to PSUs, and I'm not sure if this is even the kind of issue that a power supply would cause considering the PC itself suggests a CPU spike. If anyone has any ideas they would be greatly appreciated.
 
Solution
No it could be caused by your motherboard. That's not out of the question.

It could be a power delivery issue (via the MB not the PSU)

Clear the CMOS and reset the BIOS to default settings if you have not already done so.

It could possibly be a software issue as well.

As unlikely as it may seem I had a similar problem not long ago and it turned out to be the Nvidia Control Panel. Go figure.

I would reset those settings and possibly use DDU to clean your system just in case.

If you are using Windows 10 turn off "Power Saving" mode and set it to the default "Balanced" if it is not already set.

EpIckFa1LJoN

Admirable
I don't see any reason it would be the PSU. It sounds like a CPU/memory problem.

I heard Ryzen is finicky about what memory it uses.

Also looking at the spec sheet it looks like it only supports up to 2667MHz memory speed.

Is your RAM overclocked?
 

mswagftw

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Dec 1, 2014
8
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4,510


No the RAM was defaulted to only 2400MHz in the BIOS, and I didn't adjust it because I had heard that Ryzen was causing issues with RAM of higher clock speed, and I hadn't adjusted it since I wanted to try to rule out my memory as a cause for this problem. Also would this ever be potentially caused by my motherboard(consideing that I have no issues wth anything else as far as I am aware) or should I rule that out as a cause.
 

EpIckFa1LJoN

Admirable
No it could be caused by your motherboard. That's not out of the question.

It could be a power delivery issue (via the MB not the PSU)

Clear the CMOS and reset the BIOS to default settings if you have not already done so.

It could possibly be a software issue as well.

As unlikely as it may seem I had a similar problem not long ago and it turned out to be the Nvidia Control Panel. Go figure.

I would reset those settings and possibly use DDU to clean your system just in case.

If you are using Windows 10 turn off "Power Saving" mode and set it to the default "Balanced" if it is not already set.
 
Solution