Needing a reason supplemental recovery disc won't work

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AllanDale

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Jan 21, 2013
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When using recovery discs, I am asked to insert the supplemental disc. I do so and am asked if I want to back up. I say no and it tells me my hard drive partition is smaller than it was before and it doesn't allow me to install it. This has happened every time I've tried to do this and even did so with a new hard drive I purchased and had to use my recovery discs. If I say I want to back up, then it takes me hours and many discs to do, so and have no desire to take that time to do so. Why would my partition be smaller than it was to begin with and what exactly is on the supplemental disc that my system does not have because I can't use it as my machine says?
 
Solution
USAFRet
At this point, I would reach out to HP, and ask them specifically...."The stuff I bought from you does not work. Why?"

I cannot visualize why it would not work.
Ask HP.
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AllanDale

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Jan 21, 2013
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I think I had a trojan that I could not find, but wanted to be sure no malware at all was on my machine. Why ask a question like this at all if you're not willing to answer the original inquiry?

 
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Darkbreeze

Darkbreeze

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Jun 24, 2014
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You were asked a perfectly reasonable, appropriate question that was not asked out of any kind of beligerent or malicious intent. When you come here for help or advice, it would seem equally appropriate to at the very least entertain the idea that any questions being asked are being asked for the purpose of attempting to help figure out what is going on.

I might have asked you the same thing. It's awfully hard to try and help somebody with an issue when you don't have any background information leading up to what the current problem is. Maybe you weren't really looking for help at all.

Generally, the only reason I can think of for a partition being smaller than it was at creation is if it had been intentionally shrunk at some point after the recovery image was made or if the recovery image is from a previously created partition and the drive has been re-partitioned since that time, perhaps during a reinstallation of windows at some previous date.

In the future, it would be wiser to try and be at least polite, if not friendly, when somebody bothers to try and help you with your problem. Being rude or flippant doesn't usually make people want to help you. Just sayin'.
 
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AllanDale

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Jan 21, 2013
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I did not shrink anything, couldn't if I wanted to without learning how, which I didn't and it was a factory hard drive which was never tampered with. I purchased my HP Desktop brand new in 2012 and since having to replace a hard drive once, had to do another recovery not long ago because I had problems of malware and could not afford to purchase anything that would actually find and delete a Trojan. I am mentally handicapped somewhat after a stroke and it takes me much longer to do anything which requires mental acuity. I am not rude, nor am I flippant, but your answer seems to reveal that the rudeness is more on you than me. Evidently, the answer you gave has no bearing on my problem was that quote> The only reason I can think of is the partition was intentionally shrunk, unquote. So, your negative remarks were uncalled for. You didn't have an answer and evidently still don't. My last recovery did exactly the same thing as before with a new hard drive. When I inserted the @1 disc it asked me if I had a supplemental disc which I inserted. It stopped and said my partition was smaller than when originally purchased. I don't understand how that is a possibility, since I did nothing but do what the recovery discs said to do. Please, don't get on my case for simply asking a question about why my original question was not answered. To me, that's just being snide and rude for no reason other than trying to assert some idea that you're better than me. No one is better than me and I am no better than anyone else. I am a 65 year old Vietnam Veteran that certainly does not need to have to answer the type of negative remarks you put forth to me to prove how much better you are than anyone else.

 
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Darkbreeze

Darkbreeze

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Jun 24, 2014
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Thank you for your service. Sorry for the fact that you are handicap. That sucks. Still, I was not intending to be rude to you, just blunt, and I don't think anybody else intended to be either, despite your snappiness in your first reply. We are here to help, but as I said, that sometimes requires that you answer questions we may have.

Sometimes the reasons for those questions may not be clear to you, at first, but that does not mean they are not valid questions that are related to trying to help you solve your problem. And generally the reasons for those questions will become clear fairly quickly once there are some answers.

So let's pretend like nobody was offended by anybody else, and perhaps if you can provide USAFRet, who also gave military service to our country, the answers to the questions he has asked, he might be able to help you figure out why your recovery/installation doesn't seem to work the way it ought to be. He has excellent skills in this area and I'm sure if there is a logical reason for your issue, he will be able to help determine what it is.
 
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AllanDale

Honorable
Jan 21, 2013
109
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10,680
I apologize for not getting back sooner. I had to purchase a new hard drive from HP. I have a p7-1233w HP Desktop 8Gb 64 bit,, I received these recovery discs from HP with my new hard drive and already had the same five discs that I purchased before. I have done a recovery on this new hard drive as I did the first one that no longer worked at all and both recovery discs acted the same way. I would insert the #1 recovery disc and it would stop and direct me to insert the supplemental disc, which I did. In a few seconds it would display that my hard drive was smaller than when first used. This makes no sense to me at all. I don't do anything but insert the #1 disc and follow instructions. I did purchase several empty discs the first time I recovered my computer but it took so many discs and so long to copy that I don't actually want to do that anymore so I don't. I just answer that I do not want to back up and go on with the recovery. But, it won't let me do so. I hope you can solve this dilemma for me and am curious to know if there is something on the supplemental disc that I should actually install but never can.

 
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