Computer shuts down randomly when playing a game

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BlackAzrael

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Jun 21, 2011
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So I did a clean windows 10 (previously ran W7) install on my friend's computer and he's been getting instant shut downs when playing Dawn of War 2 specifically.

He has tried several other games including Dawn of War 3, Star Wars the old Republic, Starbound, etc. None of the other games seem to cause issues.

I have noticed in the event viewer a warning event along with every critical error that is associated with the computer shutting off. Event ID 219 with swd\wpdbusenum in the details. I have a feeling this warning is related to the computer crashing.

Any help is appreciated thanks!
 
Solution
Aeacus
I couldn't find any reviews on that old PSU, only that it's made by Andyson and it isn't 80+ certified. Also, PSU itself could be at least 5 years old, or even more.

Here, i suggest getting a new PSU to replace the old one out which causes the shutdowns. Anything from Seasonic will do, in 500W range. E.g: S12II-520, M12II-520 EVO, G-550 or Focus+ 550,
pcpp: https://pcpartpicker.com/products/compare/bkp323,TgW9TW,fZyFf7,DPCwrH/

Why 500W range and not 700W? Because Gigabyte 970 G1 Gaming is 145W GPU and if you add the rest of the system at about 200W to it, total would be 345W. 500W range PSU would be more than enough for the PC, even when OC'd the CPU and/or GPU.

Focus+ is the newest PSU line from Seasonic and it comes with 10 years...
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JalYt_Justin

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Seems like a possible driver issue to me. Before that though, remove every connected device you have, and run sfc /scannow. It'll check for any missing/corrupted system files that could be a potential problem.

If that doesn't work, it's worth doing a whole driver reinstallation. Boot into safe mode and use DDU to uninstall your drivers, and then download the newest versions from the various driver websites.
 
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Aeacus

Aeacus

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Shutdowns during gaming are mostly caused by 2 issues:
1. CPU/GPU overheats and to prevent any damage, system shuts down.
2. PSU fails to deliver enough power to the GPU or fails to keep smooth enough voltage for PC's operation

1. What are the idle and under load temps for CPU and GPU? Also is the airflow sufficient enough to keep the PC cooled? And when was the last time PC internals were cleaned from the dust?

2. To see if it's PSU issue or not, we need to know the full specs of the system, including PSU make, model (or part number) and age.
 
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BlackAzrael

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My bad, forgot to include the specs.

Motherboard: Asrock Z77 Pro3
CPU: i5 3570k
GPU: Gigabyte 970 G1 Gaming
RAM: 12gb DDR3
PSU 700W (not sure of the brand or model)

The CPU is water cooled though I am unsure how to clean this.
I did use compressed air can as I swapped the video card with this one.

Idle the cpu is 30-35c, the gpu around 35-40c I think.
Under load, cpu is usually 50-58c then gpu around 50c.
 
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Aeacus

Aeacus

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Only way to clean CPU cooler is the rad on it, e.g blow the dust out between rad fins.

Since temps are within reason, open up the case and read the PSU make and model (or part number) straight off from PSU's label.
For example, the PSU in my Skylake build has part number of "SSR-650TD" while the make is "Seasonic" and model is "Prime 650 80+ Titanium".
 
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Aeacus

Aeacus

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Mar 21, 2015
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I couldn't find any reviews on that old PSU, only that it's made by Andyson and it isn't 80+ certified. Also, PSU itself could be at least 5 years old, or even more.

Here, i suggest getting a new PSU to replace the old one out which causes the shutdowns. Anything from Seasonic will do, in 500W range. E.g: S12II-520, M12II-520 EVO, G-550 or Focus+ 550,
pcpp: https://pcpartpicker.com/products/compare/bkp323,TgW9TW,fZyFf7,DPCwrH/

Why 500W range and not 700W? Because Gigabyte 970 G1 Gaming is 145W GPU and if you add the rest of the system at about 200W to it, total would be 345W. 500W range PSU would be more than enough for the PC, even when OC'd the CPU and/or GPU.

Focus+ is the newest PSU line from Seasonic and it comes with 10 years of OEM warranty. Other listed Seasonic PSUs come with 5 years of OEM warranty.
All my 3 PCs: Skylake, Haswell and AMD are also powered by Seasonic. Full specs with pics in my sig.
 
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