Whea_Uncorectable_Error on brand new pc, i7 8700k z370 motherboard

Savagehunter12 · Nov 10, 2017

So i just built a computer for my buddy, and totally not working, all he gets is blue screens that say Whea_Uncorrectable_Error, it only crashes after launching programs or just randomly. we have done a clean install of windows 10 home and that doesn't seem to be the problem. I need Help ASAP.

i7 8700k
asus rog z370-H Gaming Motherboard
32GB ddr4 ram 2400mhz
samsung 960 evo 250gb m.2 ssd
1Tb Hardrive
GTX 1080 Asus
750w corsair power supply

COLGeek · Nov 10, 2017

Mobo BIOS up to date? You guys trying to OC anything? Does the system work properly using the integrated video adapter (vice the GTX)?

Were you able to update Windows? Drivers updated?

What have you guys tried to do to address the issues?

DRagor · Nov 10, 2017

And in addition: what cooler are you using?

Savagehunter12 · Nov 10, 2017

COLGeek :

we have not updated the bios nor have we tried overclocking the processor, all bios settings are default as the motherboard came, we also have not tried on board graphics since the graphics card is working. the computer has crashed after a benchmark of total war hammer 2. we have also tried to fix the issue from info online but nothing has solved the issue yet

Savagehunter12 · Nov 10, 2017

DRagor :

cooler master hyper 212 evo cpu was running 31 degrees in bios

Savagehunter12 · Nov 12, 2017

Just updated the bios and all the remaining drivers, once i go to install a game it crashes with that code Whea_Uncorectable_Error. tested the cpu with Prime95 and it seems to be running just fine. anyone got any ideas?

COLGeek · Nov 12, 2017

Have you tested your memory for errors?

Savagehunter12 · Nov 12, 2017

COLGeek :

Yes says everything is working fine, couldnt find an error

Savagehunter12 · Nov 12, 2017

COLGeek :

Im still wondering if the ram could be the problem because we are running 2400mhz ram yet the cpu says it supports 2666mhz as frequency, could this be the issue?

COLGeek · Nov 12, 2017

Savagehunter12 :

No. Support is up to 2666. Slower speeds are fine.

Savagehunter12 · Nov 12, 2017

COLGeek :

could it be a ssd issue? because the gpu, power supply and the hardrive were used in his old build and worked perfectly fine. so that leaves the problem to be the cpu, motherboard , ram or ssd.

Paul NZ · Nov 12, 2017

If you didnt do a clean install, do a clean install. Otherwise you will have probs

Savagehunter12 · Nov 13, 2017

Already done a clean install, the hardrive worked perfect with his other pc so thats why im assuming its something else

Paul NZ · Nov 13, 2017

If you can still boot into windows upload the small dmp files to onedrive then post the link

Savagehunter12 · Nov 13, 2017

Paul NZ :

Yes i can boot into windows but i dont know how exactly to do that

Paul NZ · Nov 13, 2017

c:/windows/minidump folder

Savagehunter12 · Nov 13, 2017

Paul NZ :

https://1drv.ms/f/s!Ap4Gb8CnES4mhgBbtDnl52Z_im_E

Paul NZ · Nov 13, 2017

It maybe a CPU prob. I would turn this off remove the cpu, check the paste on it, and pins

Run this see if it passes the tests https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

It's pretty big tho - 229 MB

The cpu's not overheating is it? It may also be a faulty cpu or the cache on it maybe dead / faulty

Savagehunter12 · Nov 13, 2017

Paul NZ :

no cpu runs at about 30 degrees so it couldn't be overheating, I just found out it will only crash when I try to download something. could it be an ssd problem? because It works fine otherwise, just I cant download anything, also changed the hardrive out with a brand new 1tb hardrive and that doesn't seem to be the problem, I'm still thinking it could be the ssd

Savagehunter12 · Nov 13, 2017

Paul NZ :

I just ran that test and the cpu passed all of it, the temp stayed around 45 degrees below max so I don't think its a cpu problem. it will crash half way through a big download for a game. any more ideas?

COLGeek · Nov 13, 2017

I have sought help from others in the mod team to see if anyone has any ideas for you.

Savagehunter12 · Nov 13, 2017

COLGeek :

ok thank you

Darkbreeze · Nov 13, 2017

Savagehunter12 :

If the OS installation was done while the hard drive was in another system, then it is NOT a clean install as we would see it. There will be incompatibilities due to previous drivers and resource configurations based on the chipset and hardware that were in the other system, not based on what is in the current system.

If that is the actual case, I would highly suggest that you perform a CLEAN install of the operating system while the HDD or SSD is IN the current system so that no other prior configuration can be contributing to the problems you are having. More often than not when an install is done elsewhere and moved to the target system, the results are less than desirable.

Savagehunter12 · Nov 13, 2017

Darkbreeze :

but I already performed a clean install prior to me changing the hardrive. do you think windows could be causing the problem because right now my only problem is it blue screens while I'm downloading big programs

COLGeek · Nov 13, 2017

Are your network adapter drivers up to date?

Whea_Uncorectable_Error on brand new pc, i7 8700k z370 motherboard

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