Hi,
I bought a brand new Seagate Barracuda 2.5in 1TB (ST1000LM048) internal HDD to clone & replace my failing 500 GB HDD on my Dell Inspiron 5420 that is running Win10.
I connected the new HDD via a new SATA/USB2.0 Y - connector to my laptop. The laptop failed to detect the HDD neither in Disk Management nor Device Manager. I have tried connecting the HDD to all the 3 USB 3.0 ports either using single USB port or using 2 USB ports. The HDD spins & get heated up but the laptop just would not detect it.
Occasionally, the Device Manager would report "Unknown USB device (Device descriptor request failed)" but would remain silent when I plug in the HDD most of the times. At times, there would be RED LED indicator lighted up on the SATA/USB connector. According to the spec, it suppose to emit Blue light when power on & Orange light for HDD access but none of those happened.
I have tried connecting the same HDD to my Dell Inspiron 15 3559 (2 USB 2.0 + 1 USB 3.0 ports) also running Win10 with the same result.
Does anyone have an idea what could be wrong? I have spent 2 days testing & updating some of the device drivers on the Inspiron 15 3559 along the way but nothing change.
Would appreciate your kind help!!!
I bought a brand new Seagate Barracuda 2.5in 1TB (ST1000LM048) internal HDD to clone & replace my failing 500 GB HDD on my Dell Inspiron 5420 that is running Win10.
I connected the new HDD via a new SATA/USB2.0 Y - connector to my laptop. The laptop failed to detect the HDD neither in Disk Management nor Device Manager. I have tried connecting the HDD to all the 3 USB 3.0 ports either using single USB port or using 2 USB ports. The HDD spins & get heated up but the laptop just would not detect it.
Occasionally, the Device Manager would report "Unknown USB device (Device descriptor request failed)" but would remain silent when I plug in the HDD most of the times. At times, there would be RED LED indicator lighted up on the SATA/USB connector. According to the spec, it suppose to emit Blue light when power on & Orange light for HDD access but none of those happened.
I have tried connecting the same HDD to my Dell Inspiron 15 3559 (2 USB 2.0 + 1 USB 3.0 ports) also running Win10 with the same result.
Does anyone have an idea what could be wrong? I have spent 2 days testing & updating some of the device drivers on the Inspiron 15 3559 along the way but nothing change.
Would appreciate your kind help!!!