Scratching sound coming from new laptop

nicolas.denis.nico

Prominent
Nov 13, 2017
2
0
510
I've bought an HP omen recently, and as I have turned it on for the first time I noticed some weird scratching sound coming out of it. I'm sure I've heard that sound before, but surely not from I newly aquired laptop.

I have recorded this sound 1 week later: https://vocaroo.com/i/s0PnGbjqBPiv , at the the end you can clearly hear that scratching sound, as if someone would slide his nails against a chalk board.

The sound comes from the right side of the laptop, right under the num pad

From what is that sound coming from? Is it bad?
 

nicolas.denis.nico

Prominent
Nov 13, 2017
2
0
510


I just tried to open the laptop's shell, all the screws got out expect one... I think it went 'bald' because I tried to get it out way too long. I checked different solutions on how I could remove it on google, but I don't have any of the needed instruments and the screw is actually inside a hole, that means almost none of the solutions I found might work out... I'll try to find some professional who will remove it without damaging my laptop. I don't know when i'll manage to though.