Screen goes black after graphics card driver install

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tylerhach

Prominent
Nov 15, 2017
7
0
510
SPECS:

Core i7 6700k water cooled
GTX 1080 SEA HAWK EK X 8GB water cooled
ROG MAXIMUS VIII HERO ALPHA
32gb of CORSAIR Vengeance LPX DDR4
3200 SAMSUNG 960 EVO M.2 500GB
EVGA SuperNOVA 850w
Windows 10 Pro

ISSUE:

My computer freezes while booting during spinning dot animation. Uninstalling my graphics card drivers and forcing windows not to reinstall allows me to boot to just fine on the integrated graphics.

THINGS TO NOTE:

1. I can use safemode just fine, and normal boots just fine when nvidia drivers are uninstalled. After drivers are un installed i can plug my monitor into either my video card or my motherboard.

2. I have had a couple of successful normal boots after unplugging and replugging my graphics card into the slot, I noticed it sags a bit due to the weight and size of the card with the watercooling, reseating it helped boot it once, but after reseating it and getting that 1 successful boot, not touching it at all, upon restart, it failed again.

3. I have disabled fast boot, and tried a number of

4. I tried removing the motherboard battery for 20min, and putting it back in, but it froze again on start up.

5. I have updated my bios to latest versions, along with all other drivers on my computer. I have also tried older version of graphics card driver.

6. I tried booting with just 1 monitor plugged in and nothing else, no usb, didn't work

7. Reinstalling Windows 10 works on first start up, but as soon as it installs the graphics card driver, computer screen goes black.

8. I tried pushing the BIOS button on the back of my motherboard to reset the BIOS as well. That didn't work either.

9. Tried booting with just 1 stick of ram, didn't work

10. I have been using this computer for about a year working fine, and this issue seems to have appeared after the latest windows update.

What do you think? Think this is a graphics card issue? Driver issue? or a motherboard issue? If it's a motherboard issue, do you think it could be just the motherboard PCI port going bad? Am i able to just use one of the other 2 ports to plug my graphics card into? I don't have other spare computer parts laying around unfortunately to test and see if those work and i need to redo my water cooling in order to get the card to reach one of the other 2 pci ports on my mobo.
 
Solution
DRagor
Put your case on the back to eliminate sag, so the card is straight in the slot. Try installing drivers in that position. If that works, it means that you need to put something there that will keep the card straight - simplest thing I heard was tower build of LEGO to support card's weight.
If that trick won't work, that could mean either problem with slot itself or the card. Yes, you can move the card to next PCIe x16 slot to see if it works there.
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DRagor

DRagor

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Jan 23, 2017
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Put your case on the back to eliminate sag, so the card is straight in the slot. Try installing drivers in that position. If that works, it means that you need to put something there that will keep the card straight - simplest thing I heard was tower build of LEGO to support card's weight.
If that trick won't work, that could mean either problem with slot itself or the card. Yes, you can move the card to next PCIe x16 slot to see if it works there.
 
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Solution
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tylerhach

Prominent
Nov 15, 2017
7
0
510


You have a point, as i was messing around with it last night, when i decided to start pulling things apart, the first thing i did was put the PC on it's side and literally not touch anything else, and it booted normally. I thought to myself no way it could be that easy, so i put the PC back up vertical and tried to boot and it failed like did before. I then put it on it's side again, but couldn't get it to boot normally like it did the first time and got a little sad. because it worked that first time tilting it sideways I am thinking it may be a connection issue, but it's really hard to get the card either situated properly and it's odd it worked for a year with no problems in the vertical position as well. and even holding it propped up with my hand while it booted didnt seem to work either. When troubleshooting this issue, it randomly boots normally just fine in so many different 1 off scenarios that after a reset again, never seems to work. Very frustrating, as i cant simply move it to another PCI express port either as i have to redo my watecooling piping, to give it extra length, which requires a lot of work.
 
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DRagor

DRagor

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Jan 23, 2017
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So the card was there, working for a year, without any extra support for its weight? So most likely the PCIe slot got skewed to the point where pins of GPU might not touch pins in the slot correctly at random times, causing problem when it happens. Holding GPU with hand won't help, as you can't keep it precise enough to make sure its absolutely level. Since you tried reinstalling Windows, I don't think update has anything to do with the problem. Of course it could be that GPU is failing, but a this point I'm expecting motherboard slot failure to be much more likely.
 
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tylerhach

Prominent
Nov 15, 2017
7
0
510


Yes, my plan of action is to drain the coolant, extend the piping so it can fit the next PCI slot down, re install the graphics card to slot 2, then re add all the water. Do you think it's fine for me to just use distilled water for the testing of the second pci port? I dont want to waste coolant on it if it isnt going to work.
 
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DRagor

DRagor

Polypheme
Jan 23, 2017
9,028
745
65,440
Wasn't it be simpler to uninstall radiator from case? That way you could put the card for a test without extending pipes. It does not make much sense to do all this work only to find out that it's not working in another slot too (which is possible if the GPU has issue).
 
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tylerhach

Prominent
Nov 15, 2017
7
0
510


It's just the pipe from the CPU to the GPU that needs to be extended, removing the radiator would be more work than extending the pipe in my set up. Regardless though, you think just distilled water for testing would be fine?
 
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tylerhach

Prominent
Nov 15, 2017
7
0
510


So far so good! I plugged my graphics card into my second PCI Express slot, and propped it up makeshift style with a tension rod so it wouldn't sag. Turn it on and it booted up right away, very quickly. Did multiple restarts, and put it to sleep and awoke it, all worked normally. I'm paranoid as to whether the fix could be so simple as to being a busted PCI Express slot, but for now, everything is working normally again. I'll reply again if the problem comes back. Thanks again for the help!
 
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