Bios will not recognize graphics card

david.nedrud · Nov 16, 2017

Hello, I am updating a computer with a graphics card. I have only been using the built in graphics and I upgraded to a 4k monitor and thus I needed to buy a graphics card. The computer is a Asustek CM5571. I am trying to install a MSI Graphic Cards GT 1030 2G LP OC. I tried to just plug and play, however nothing showed up on the screen (not even the bios) with either the built in graphics nor the new graphics card. The graphics card requires 300W and the computer has 350W. So I tried reseting the bios, but that didnt work. I double checked that the bios would look for the PCIe slot first. I then disabled the internal graphics and restarted with the new graphics card installed, but to no avail. I then tested the graphics card with another computer and that worked. I don't use this computer for gaming, just internet/pictures so I thought I would just update the current computer with a new monitor and a capable graphics card. Any thoughts on what is happening or other ideas to try?

fredfinks · Nov 16, 2017

Sometimes new cards require a motherboard BIOS update. Check on mobo manufacturerswebsite for the latest revision.

10tacle · Nov 16, 2017

Reviews of this ASUS PC on NewEgg from 2010 have two guys saying they upgraded the power supply and installed dedicated video cards (one Nvidia, the other AMD), so it may not be a BIOS upgrade that's needed but instead a power supply. I'm sure that's a cheap power supply even though the GT 1030 doesn't need PCIe power connectors from the PSU to power it as it's powered directly through the PCIe slot. A quick check on ASUS's product support page shows a BIOS update specifically referencing support for some 5 through 7-series AMD GPUs for Windows 7 and 8, but nothing else.

Now on the hardware motherboard side of things, someone said on ASUS's "VIP" support forum that this PC uses the ASUS P5QL-VM EPU motherboard. The last BIOS on ASUS's support page for that motherboard was Version 0601 from 10/16/2009 and it says nothing about dedicated graphics support. So the point being, the guys on the NewEgg website mentioned nothing about having to upgrade their BIOS to drop in a dedicated GPU. All they did was get a power supply that was needed to connect to their GPUs requiring dedicated PCIe power connectors from the PSU. However, they were 2009-era video cards. You might have to get an older GPU that will work with it instead of that new 10-series Nvidia GPU (and hopefully you can return it to get your money back).

Good luck.

richiestang_78 · Nov 16, 2017

Yeah sound slike your legacy BIOS is the issue. the new 10 series were really designed around UEFI. So youll either have to see if there is a BIOS update for your board, or find a 9 series card that will work.

david.nedrud · Nov 22, 2017

10tacle :

Hi. Thank your for your reply. I tried updating to the newest version, but that did not fix my issue. The asus website also had a firmware update for CG5285 VGA Bios patch. Found here https://www.asus.com/us/supportonly/CM5571/HelpDesk_BIOS/. I am not sure how to update that. My computer seems to boot, however, I dont get anything on the screen. Do you think I could use remote desktop to login with the graphics card installed and then install the drivers? Otherwise, I have a GTX 750 ti that I borrow this weekend to see if the pci works.

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