Windows not recognizing the 3.5mm audio jacks? (Speaker icon greyed out)

jackmackisback

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Nov 19, 2017
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I have a asus rampage iv extreme board that came with realtek onboard sound. I haven't used the computer in a year and everything worked fine when I just got it all back up a week ago. Then I started meddling around and installed a variety of different updates, including those for the realtek sound, windows, and nvidia graphics (I wanted to overall get the pc up to date with everything) and as a result now the speaker icon is greyed out and even though my headphones are plugged in it doesn't recognize them. I tried different headphones and i used front and back panels and neither work. I tried deleting the realtek drivers however the microsoft high definiton audio device doesnt recognize when i plug in my headphones in the jacks either. IN my realtek hd audio manager i have the option of setting the front panel to play ac97 instead of hd audio. When I enabled it, the system seemed to recognize that i have an 3.5 mm audio jack plugged in and the speaker icon showed up however I could still not hear any sound despite the green bar raising up and down. I could hear a very faint static thump sound whenever there was a sound (whenever the green bar raises up). I am not sure what to do because I had windows 7 originally and ever since it began a week ago I decided to upgrade to windows 10 and it still is the same. What do I do? Is this a problem with the hardware? or some sort of drivers? or maybe its something to do with the nvidia high definition audio?
 
Solution
I'm guessing that, when your system was not in use for a while, you had disconnected all the speakers, etc. Then you plugged them all back in when re-connecting everything. This may have caught you in a problem with the way Realtek systems implement a way to re-assign output ports.

First of all, check in Device Manager that you do have the Realtek device divers installed OK. Then in Windows go through Control Panel to Sounds and Audio devices. There you can find a drop-down list to select the Default Sound Playback device (Windows can only use one of these at a time) and ensure it is set to the on-board Realtek system.

Now you'll need to do some work to set up that audio system. Arrange your equipment so you can reach the plugs and...

Paperdoc

Polypheme
Ambassador
I'm guessing that, when your system was not in use for a while, you had disconnected all the speakers, etc. Then you plugged them all back in when re-connecting everything. This may have caught you in a problem with the way Realtek systems implement a way to re-assign output ports.

First of all, check in Device Manager that you do have the Realtek device divers installed OK. Then in Windows go through Control Panel to Sounds and Audio devices. There you can find a drop-down list to select the Default Sound Playback device (Windows can only use one of these at a time) and ensure it is set to the on-board Realtek system.

Now you'll need to do some work to set up that audio system. Arrange your equipment so you can reach the plugs and jack panel on the back of the computer, and also see your monitor and reach your keyboard and mouse for simple things. I'll describe the sequence I have to use - yours should be similar.
1. Unplug ALL the speakers, headphones, microphone, etc. from the audio jacks. Reboot your machine so it knows that there is nothing plugged into any jack.
2. Now plug in ONE thing - say, the front L/R speaker plug into the light green jack. Watch your screen. A small window should show up saying that it has detected that something was plugged into that particular jack. It will suggest what it thinks that thing might be, and ask you to confirm or change. If you do nothing, this window will disappear after a time, but it will NOT use the default setting it had suggested - it will simply send out NOTHING on that jack! So you MUST answer by clicking on the right thing and confirming, and then the window will go away.
3. Next, plug in one more thing and answer the query to tell it what that was. Each time you do this, the Realtek system learns what output device was plugged in where, and directs the correct signals out that port.
4. Keep on doing this one at a time until you have plugged in all your speakers, headphones, mic, and whatever.
5. Now try using the Realtek configuration tools to set what speaker system you are using, and test the output. It should all work.
 
Solution

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