PC shutting down during gameplay

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Walkebro

Prominent
Jun 26, 2017
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520
My pc shuts down randomly while playing games. first freezing, then the game will come back for a few minutes, then the computer will shut down. None of the parts I’ve RMA’d have helped the issue, i recently put the power setting to high performance, and i can get a few hours of gameplay now, but the same issue still occurs, also when it shuts down the lights on the motherboard are still on and the cpu error light is illuminated. Should I RMA the cpu next or could it be something else? And no there are no overheating issues, nothing is overclocked (besides the GPU, it has a slight OC from factory). Ive been at this for 5 months, I purchased everything new, and I just want it working properly

Here is what I've tried so far:
-ran with a single stick of ram -tried either 8gb stick
-checked drivers, all were updated
-CHKDSK -no issues found
-sfc /scannow -found corrupt files -DISM- the restore operation was completed successfully
-checked all connections to the psu and motherboard
-cleaned off original thermal paste, and applied a silver based paste
BIOS has been Updated
-voltages all seem good
-temperatures aren't reaching high enough levels to shut the pc down
-changed power settings and fan curve on
Gpu
-upped the fan curve for my case fans, CPU cooler and my gpu fans
-had my GPU RMA’d
-had my motherboard RMD’d
-adjusted the power settings to high performance mode.

Here is my build: - AMD Ryzen 5 1600 - Gigabyte GA-AB350-Gaming 3 - Corsair Vengeance LPX (2 x 8gb) - Zotac GeForce GTX 1060 AMP - EVGA Supernova G3 650w 80+ gold - Samsung 850 EVO-series 250gb SSD - Western Digital Caviar Blue 1tb
 
Solution
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Turns out the motherboard that i sent to be rma’d was the same one i got back. They apparently “repaired”. I decided to buy a Asrock Killer Sli, my pc is working perfectly now.
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toshibitsu

toshibitsu

Distinguished
Sep 4, 2013
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Have you been monitoring the temperature at all? It's possible that either the CPU or GPU could be getting too hot. Both my old GTX Titan and my current GTX 1070 used to get extremely hot(it'd feel like touching a hot kettle) while gaming. Of course I'd do 4K gaming and would go with high/ultra settings on everything. The Titan I got rid of, but the 1070 I've since installed a water cooler. Since then it no longer gets hot like it used to(you could keep your hand on it if you wanted to).
 
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DerrickRose1992

Commendable
Sep 24, 2016
14
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1,510


No I did not yet in Windows though on BIOS it looked good with around 40 degree Celsius. (The CPU. As I said The GPU is Not attached anymore.)

But If that would be the problem why it's working in Safe Mode? It doesn't freeze there.


 
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mwryder55

mwryder55

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Dec 31, 2011
520
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19,215


Have you tried going into Task Manager and going to the Startup tab to see if there are any programs that are not needed? If you feel confident enough you could also check the Services tab to see if there are any being started that you don't need.
You could also try a video benchmark program like Heaven to monitor the temperatures to see if they start to rise before it crashes.
 
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DerrickRose1992

Commendable
Sep 24, 2016
14
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1,510


Yes I tried disabling everything on Windows, but as I said, it happens on a Windows USB Stick also and on a Ubuntu Live Stick Ist get a Hardware Error. So there should be nothing wrong with Windows..
 
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Walkebro

Prominent
Jun 26, 2017
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520
Temperatures are fine, no other cards are installed, all parts are compatible, ive been this crap guys, i need some answers, ive been to many pc repair shops, they just keep telling me to rma components
 
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Walkebro

Prominent
Jun 26, 2017
5
0
520
Turns out the motherboard that i sent to be rma’d was the same one i got back. They apparently “repaired”. I decided to buy a Asrock Killer Sli, my pc is working perfectly now.
 
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