low ping, high speed, wired, but still lagging

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huzaini4861

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Nov 24, 2017
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Problem started when i recently upgrade my internet connection from a 0.45 mbps copper line connection to a 30mbps fiber connection. Streaming and such are fine, but problem is with online games. I play csgo and lol My ping is low and is a wired connection. Whenever i play csgo, it would stuters for awhile and i will be place back to where i was before and i cant move, screen also freezes. In lol, i cant move my character nor use its abilities and attack, but i can still watch others play in real time. Check others but i cant find solution. ive update my router firmware, reinstall grapic drivers and cleaned my pc. I also noticed when im using the web, the ethernet sometimes show that im disconnected, then reconnects in seconds. This happends periodically.Also in cs, it says than i dont have any loss.Ping test to google also says no loss packet. Any ideas?

cpu:15 4460 3.4ghz
gpu: gt 730 oc
mob:giga h97 g3
router: tp link c1200 archer
modem: huawei

If lets say its my isp fault, what am i going to ask them to do? Is restarting from their side going to work?
 
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The main problem is you can only do so much from your house. Ping is a very crude tool but is pretty much all we have without access to the ISP routers.

The ISP is likely not doing longer term monitoring to see short outages. Intermittent problems are hard to find and troubleshoot and the ISP is likely just being lazy. If you are getting loss in hop 2 that corresponds to your lag in games then that is likely the source of your problem.

Hop2 is almost always related to the cabling between your house and the ISP with a tiny possibility it is your modem.

Not sure what to suggest here you are pretty much at the mercy of the ISP. You could pay them to come out and test you line, the generally don't charge if they find a issue in...
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SoggyTissue

SoggyTissue

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Jun 27, 2017
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ask for a line test to see if they pick up the issue of disconnects.

try reseating the cable connections to router/pc

you have power spike protected plug on the router? use one.

possibly ask for a lower speed 20mb maybe more stable. (as wired connections also are more stable at lower speeds).

 
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huzaini4861

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Nov 24, 2017
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sorry for a late reply (orderd a new ethernet cable) but

i got no disconnection with isp
i got no power spike protector
and i cant live with 30mbps along with my family :)

any other solution that i can try?
for some reason this only applies to multiplayer games
 
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SoggyTissue

SoggyTissue

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yes, multiplayer games require more up and down communication for player positions etc.

it is possible that your cable line is shared with more than just your home. for instance, here in the UK, one 'main' cable line connects upto 5 homes (like a cable hub as it were), the fewer homes on cable, the better the speed and connection. this is exclusive (does not matter) of actual 'paid package' deal you got - thats restricted by the isp.

perhaps you are unlucky that your 'main' cable is servicing several high demand homes including your own.
 
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huzaini4861

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Nov 24, 2017
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i doubt so. i live in the suburbs and there arent many people living here. The problem even persist when its 3 in the morning. Its weird since online calls and voice chat dosent seems to be affected , just multiplayer games.
Kinda sucks since before this connection on adsl was slow but was enough for competitive play , now its the opposite.
guess ill just be watching vids ¯_(ツ)_/¯
 
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huzaini4861

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i got a A+ , F and A+. IDk what this means . There is also a green card.
 
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bill001g

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These are really hard if you are getting a intermittenet failure. It depends if the F rating was because of bad jitter or if it was not able to pass data.

It appears for fairly long periods of time you get no problems at all and then you get periods of failure. It is very hard to debug those if the failure times are very short.
 
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huzaini4861

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Nov 24, 2017
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Well it happends every minutes for 2-5 seconds
 
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bill001g

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Maybe let a constant ping run in background cmd windows. Run a ping to your router ip in the first and a ping to 8.8.8.8 in the other.

Your first goal is to see if you are losing connection inside your outside your house. If it is fine to your router you can then run tracert and try to leave a ping run to the second hop which should be the ISP first router and see if it is between your house and the ISP or is farther into the network.
 
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huzaini4861

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Pinging 8.8.8.8 there is one request timeout every minute.

 
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bill001g

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The next step is to get data so you can force your ISP to fix it.

Run tracert to 8.8.8.8 It will not likely show any issues but the goal is only to get ip addresses in the path.


What you want to do is run ping to hop #2. Your goal is to show that you have no loss to your home router but at the same time you have loss to hop2. Many level 1 ISP tech understand this test.....at least you hope you get someone.

If hop 2 show no errors it becomes much harder. You can try hop 3...4.. etc. But the farther away you get from your house the harder it is to convince the ISP to fix it. At some point you will actually be in another ISP network.
 
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huzaini4861

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Nov 24, 2017
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Is hop 2 supposed to be the line after my home ip in tracert?
Cause there is timeout when i ping it.

update:so i just contacted my isp. Did the on/off thing and they say they will continue monitor it..
 
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bill001g

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If hop 2 always times out it just means the ISP has rigged their router to not respond. You could try hop3 or hop 4 but then the ISP will try to claim its not their problem. When they disable the tools you need to debug a problem just makes it easier for them to tell lies and avoid fixing stuff. Not sure why they do this but your only choice really is to pick some hop in the path that does respond. You can prove it is not your router at least.
 
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huzaini4861

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Nov 24, 2017
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so i went ahead and open a report to isp. They checked that the problem is not mine. then they say that the problem is fixed even though problem still persist. And the hop 2 thing, is not always not responded but rather timeout every minute or so , i guess i must have made u understand wrongly.
 
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bill001g

Titan
Aug 9, 2012
28,318
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125,640
The main problem is you can only do so much from your house. Ping is a very crude tool but is pretty much all we have without access to the ISP routers.

The ISP is likely not doing longer term monitoring to see short outages. Intermittent problems are hard to find and troubleshoot and the ISP is likely just being lazy. If you are getting loss in hop 2 that corresponds to your lag in games then that is likely the source of your problem.

Hop2 is almost always related to the cabling between your house and the ISP with a tiny possibility it is your modem.

Not sure what to suggest here you are pretty much at the mercy of the ISP. You could pay them to come out and test you line, the generally don't charge if they find a issue in their equipment. Just be really sure that the loss to hop 2 is real.

If you get loss to hop 2 but not to say hop 3 at the same time it maybe something else related to how ping tests.
 
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