Troubleshoot RAM/ Mobo Issue

tcg7

Prominent
Nov 26, 2017
5
0
510
First time posting here and first time attempting to build a unit. Bought all of my parts new except the case from my old set up. Like magic it turned on first try!

Checking over my performance I realize I am only running a single channel at 16 GB. No matter how I reconfigure the slots it appears impossible to get it to go dual. One glaring thing I have noticed is the 2nd RAM slot appears dead - on it's own the PC will not fire up and combined with another slot it will only show the 8GBs.

I have updated the mobo bios, tried loosening the heatsink etc. Is this likely a case of a malfunctioning mobo? Can all RAM dual channel if the mobo supports it? (Rookie I know, I know)

Here are the links to the products I am using:


https://m.newegg.com/products/N82E16819117726

https://m.newegg.com/products/N82E16820232086 x2

https://m.newegg.com/products/N82E16813157738
 
Solution
Pins look ok. It could be a board, or CPU issue, Try testing the board outside the case.
If still the same, I'd RMA both board and CPU.

tcg7

Prominent
Nov 26, 2017
5
0
510



Thank you for the reply!

Is there anyway of knowing that is it for sure/home fix? Or am I better off just getting an RMA number from them and a new board?
 

tcg7

Prominent
Nov 26, 2017
5
0
510


Having a hard time getting pictures here directly. Here are links for the socket and processor.

https://www.flickr.com/photos/160179970@N03/24783076708/in/dateposted-public/

https://www.flickr.com/photos/160179970@N03/38623183972/in/dateposted-public/