S.M.A.R.T pending and offline sectors warning

hashemi1711 · Nov 28, 2017

Hi
here are information on my 8 month armor a 65 external hard drive by HD tune

HD Tune Pro: PHD 3.0 Silicon-Power Health

ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 79 57 6 74624347 ok
(03) Spin Up Time 97 97 0 0 ok
(04) Start/Stop Count 98 98 20 2713 ok
(05) Reallocated Sector Count 100 100 36 0 ok
(07) Seek Error Rate 81 60 45 118160959 ok
(09) Power On Hours Count 96 96 0 103663330660337 ok
(0A) Spin Retry Count 100 100 97 0 ok
(0C) Power Cycle Count 100 100 20 388 ok
(B8) End To End Error Detection 100 100 99 0 ok
(BB) Uncorrectable Error Count 1 1 0 383 ok
(BC) Command Timeout 100 93 0 343602626718 ok
(BD) Unknown Attribute 100 100 0 0 ok
(BE) Airflow Temperature 76 46 40 404029464 ok
(BF) G-sense Error Rate 100 100 0 0 ok
(C0) Unsafe Shutdown Count 100 100 0 31 ok
(C1) Load Cycle Count 70 70 0 61040 ok
(C2) Temperature 24 54 0 77309411352 ok
(C5) Current Pending Sector 88 88 0 1024 warning
(C6) Offline Uncorrectable 88 88 0 1024 ok
(C7) Interface CRC Error Count 200 200 0 0 ok
(F0) Head Flying Hours 100 253 0 253987186018269 ok
(F1) Unknown Attribute 100 253 0 17337761034 ok
(F2) Unknown Attribute 100 253 0 16339573368 ok
(FE) Unknown Attribute 100 100 0 0 ok

Health Status : warning

and here are info based on CrystalDisckInfo

----------------------------------------------------------------------------
CrystalDiskInfo 7.5.0 (C) 2008-2017 hiyohiyo
Crystal Dew World : https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 8.1 Pro [6.3 Build 9600] (x64)
Date : 2017/11/28 15:38:04

-- Controller Map ----------------------------------------------------------
+ Intel(R) 8 Series Chipset Family SATA AHCI Controller [ATA]
- ST1000LM024 HN-M101MBB
- HL-DT-ST DVDRAM GUA0N
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) ST1000LM024 HN-M101MBB : 1000.2 GB [0/0/0, pd1] - st
(2) ST2000LM007-1R8174 : 2000.3 GB [1/0/0, sa1] - st

----------------------------------------------------------------------------
(1) ST1000LM024 HN-M101MBB
----------------------------------------------------------------------------
Model : ST1000LM024 HN-M101MBB
Firmware : 2BA30001
Serial Number : S30YJ9AF414622
Disk Size : 1000.2 GB (7.9/137.4/1000.2/1000.2)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 5558 hours
Power On Count : 2140 count
Temperature : 33 C (91 F)
Health Status : Good
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 0080h [ON]
AAM Level : FE00h [OFF]
Drive Letter : C: D: E: G:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _51 000000000000 Read Error Rate
02 252 252 __0 000000000000 Throughput Performance
03 _92 _81 _25 000000000988 Spin-Up Time
04 _98 _98 __0 000000000B84 Start/Stop Count
05 252 252 _10 000000000000 Reallocated Sectors Count
07 252 252 _51 000000000000 Seek Error Rate
08 252 252 _15 000000000000 Seek Time Performance
09 100 100 __0 0000000015B6 Power-On Hours
0A 252 252 _51 000000000000 Spin Retry Count
0B 100 100 __0 000000000092 Recalibration Retries
0C _98 _98 __0 00000000085C Power Cycle Count
BF 100 100 __0 000000000095 G-Sense Error Rate
C0 252 252 __0 000000000000 Power-off Retract Count
C2 _64 _53 __0 002F00140021 Temperature
C3 100 100 __0 000000000000 Hardware ECC recovered
C4 252 252 __0 000000000000 Reallocation Event Count
C5 252 252 __0 000000000000 Current Pending Sector Count
C6 252 252 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 100 __0 00000000035D Write Error Rate
DF 100 100 __0 000000000092 Load/Unload Retry Count
E1 _82 _82 __0 00000002C88B Load/Unload Cycle Count

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 64 64 00 00 00 00 00 00 00 02 26
010: 00 FC FC 00 00 00 00 00 00 00 03 23 00 5C 51 88
020: 09 00 00 00 00 00 04 32 00 62 62 84 0B 00 00 00
030: 00 00 05 33 00 FC FC 00 00 00 00 00 00 00 07 2E
040: 00 FC FC 00 00 00 00 00 00 00 08 24 00 FC FC 00
050: 00 00 00 00 00 00 09 32 00 64 64 B6 15 00 00 00
060: 00 00 0A 32 00 FC FC 00 00 00 00 00 00 00 0B 32
070: 00 64 64 92 00 00 00 00 00 00 0C 32 00 62 62 5C
080: 08 00 00 00 00 00 BF 22 00 64 64 95 00 00 00 00
090: 00 00 C0 22 00 FC FC 00 00 00 00 00 00 00 C2 02
0A0: 00 40 35 21 00 14 00 2F 00 00 C3 3A 00 64 64 00
0B0: 00 00 00 00 00 00 C4 32 00 FC FC 00 00 00 00 00
0C0: 00 00 C5 32 00 FC FC 00 00 00 00 00 00 00 C6 30
0D0: 00 FC FC 00 00 00 00 00 00 00 C7 36 00 C8 C8 00
0E0: 00 00 00 00 00 00 C8 2A 00 64 64 5D 03 00 00 00
0F0: 00 00 DF 32 00 64 64 92 00 00 00 00 00 00 E1 32
100: 00 52 52 8B C8 02 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 B0 31 00 5B
170: 03 00 01 00 02 D4 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 F2

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 00 00 00 00 00 00 00 00 00 00 02 00
010: 00 00 00 00 00 00 00 00 00 00 03 19 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 0A 00 00 00 00 00 00 00 00 00 00 07 33
040: 00 00 00 00 00 00 00 00 00 00 08 0F 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 33 00 00 00 00 00 00 00 00 00 00 0B 00
070: 00 00 00 00 00 00 00 00 00 00 0C 00 00 00 00 00
080: 00 00 00 00 00 00 BF 00 00 00 00 00 00 00 00 00
090: 00 00 C0 00 00 00 00 00 00 00 00 00 00 00 C2 00
0A0: 00 00 00 00 00 00 00 00 00 00 C3 00 00 00 00 00
0B0: 00 00 00 00 00 00 C4 00 00 00 00 00 00 00 00 00
0C0: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00
0D0: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00
0E0: 00 00 00 00 00 00 C8 00 00 00 00 00 00 00 00 00
0F0: 00 00 DF 00 00 00 00 00 00 00 00 00 00 00 E1 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3B

----------------------------------------------------------------------------
(2) ST2000LM007-1R8174
----------------------------------------------------------------------------
Enclosure : PHD 3.0 Silicon-Power USB Device (V=13FD, P=3940, sa1) - st
Model : ST2000LM007-1R8174
Firmware : SBK2
Serial Number : WCC1N05D
Disk Size : 2000.3 GB (8.4/137.4/2000.3/2000.3)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 3907029168
Rotation Rate : 5400 RPM
Interface : USB (Serial ATA)
Major Version : ACS-3
Minor Version : ACS-3 Revision 3b
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 4081 hours
Power On Count : 388 count
Temperature : 26 C (78 F)
Health Status : Caution
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 8080h [ON]
AAM Level : ----
Drive Letter : K:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 _79 _57 __6 00000472AD5B Read Error Rate
03 _97 _97 __0 000000000000 Spin-Up Time
04 _98 _98 _20 000000000A9A Start/Stop Count
05 100 100 _36 000000000000 Reallocated Sectors Count
07 _81 _60 _45 0000070AFE41 Seek Error Rate
09 _96 _96 __0 1E8D00000FF1 Power-On Hours
0A 100 100 _97 000000000000 Spin Retry Count
0C 100 100 _20 000000000184 Power Cycle Count
B8 100 100 _99 000000000000 End-to-End Error
BB __1 __1 __0 00000000017F Reported Uncorrectable Errors
BC 100 _93 __0 00500050009E Command Timeout
BD 100 100 __0 000000000000 High Fly Writes
BE _74 _46 _40 00001A15001A Airflow Temperature
BF 100 100 __0 000000000000 G-Sense Error Rate
C0 100 100 __0 00000000001F Power-off Retract Count
C1 _70 _70 __0 00000000EE72 Load/Unload Cycle Count
C2 _26 _54 __0 00120000001A Temperature
C5 _88 _88 __0 000000000400 Current Pending Sector Count
C6 _88 _88 __0 000000000400 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
F0 100 253 __0 2965000007DD Head Flying Hours
F1 100 253 __0 000409693D0A Total Host Writes
F2 100 253 __0 0004CDEA1A78 Total Host Reads
FE 100 100 __0 000000000000 Free Fall Protection

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 0A 00 01 0F 00 4F 39 5B AD 72 04 00 00 00 03 03
010: 00 61 61 00 00 00 00 00 00 00 04 32 00 62 62 9A
020: 0A 00 00 00 00 00 05 33 00 64 64 00 00 00 00 00
030: 00 00 07 0F 00 51 3C 41 FE 0A 07 00 00 00 09 32
040: 00 60 60 F1 0F 00 00 8D 1E 22 0A 13 00 64 64 00
050: 00 00 00 00 00 00 0C 32 00 64 64 84 01 00 00 00
060: 00 00 B8 32 00 64 64 00 00 00 00 00 00 00 BB 32
070: 00 01 01 7F 01 00 00 00 00 00 BC 32 00 64 5D 9E
080: 00 50 00 50 00 00 BD 3A 00 64 64 00 00 00 00 00
090: 00 00 BE 22 00 4A 2E 1A 00 15 1A 00 00 00 BF 32
0A0: 00 64 64 00 00 00 00 00 00 00 C0 32 00 64 64 1F
0B0: 00 00 00 00 00 01 C1 32 00 46 46 72 EE 00 00 00
0C0: 00 00 C2 22 00 1A 36 1A 00 00 00 12 00 00 C5 12
0D0: 00 58 58 00 04 00 00 00 00 00 C6 10 00 58 58 00
0E0: 04 00 00 00 00 00 C7 3E 00 C8 C8 00 00 00 00 00
0F0: 00 00 F0 00 00 64 FD DD 07 00 00 65 29 09 F1 00
100: 00 64 FD 0A 3D 69 09 04 00 00 F2 00 00 64 FD 78
110: 1A EA CD 04 00 00 FE 32 00 64 64 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 73
170: 03 00 01 00 01 FF 02 55 01 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 03 03 03 03 03 03 03
190: 03 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 79 2D 19 66 5D 0D 00 00
1B0: 00 00 00 00 01 00 5E 01 0A 3D 69 09 04 00 00 00
1C0: 78 1A EA CD 04 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 2A 1E 00 00 03 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 10
1F0: 00 00 00 00 00 00 00 00 00 00 03 18 00 00 00 9B

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 06 00 00 00 00 00 00 00 00 00 00 03 00
010: 00 00 00 00 00 00 00 00 00 00 04 14 00 00 00 00
020: 00 00 00 00 00 00 05 24 00 00 00 00 00 00 00 00
030: 00 00 07 2D 00 00 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00
050: 00 00 00 00 00 00 0C 14 00 00 00 00 00 00 00 00
060: 00 00 B8 63 00 00 00 00 00 00 00 00 00 00 BB 00
070: 00 00 00 00 00 00 00 00 00 00 BC 00 00 00 00 00
080: 00 00 00 00 00 00 BD 00 00 00 00 00 00 00 00 00
090: 00 00 BE 28 00 00 00 00 00 00 00 00 00 00 BF 00
0A0: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
0B0: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00
0C0: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C5 00
0D0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0E0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0F0: 00 00 F0 00 00 00 00 00 00 00 00 00 00 00 F1 00
100: 00 00 00 00 00 00 00 00 00 00 F2 00 00 00 00 00
110: 00 00 00 00 00 00 FE 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 92

I contacted SP customer service via email and they said the hard drive needs to be replaced. But because I live in Iran and warranty here is a mess I do not think they are gonna replace it or even accept there is anything wrong with this hard drive. I am going to buy a new hard drive today and backup all my data.

I want advice about what to do with this hard after I backed up my data. Can I do anything in order to repair it myself? Will a long format and surface test help? How bad is health situation? Should I ever use this hard drive again?

also about testing this with its own tool , SP toolbox fails to reorganize drive , i tested this on another laptop and still toolbox wont even find it.

RolandJS · Nov 28, 2017

I have long-formatted, full-formatted, hard-drives in the past and used them. Yes, it is a risk. However, usually, I have routine OS and Data partition full image backups that I can restore if/when any hard-drive begins to go bad.

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