Motherboard or driver problem?

jeni.harney · Nov 28, 2017

I have a Gigabyte GA-970A-DS3P, Rev 1.0 motherboard, I have had it for two years. USB3 has always been a bit temperamental, but I put it down to a slightly dodgy software issue. I installed Windows 7 Ultimate last week without the slightly dodgy software. USB3 worked for a day or two, but then suddenly stopped and Windows couldn't see anything in the ports. I had all the latest drivers and updates. I have reinstalled Windows today and it still doesn't see any USB3 ports, although all the others work. I installed the drivers that came with the board first to see if it was an updated drivers problem but it didn't make any difference.
I can't work out whether this is a motherboard or a software problem. The ports have power to them, if I plug my mouse in it lights up, as does a USB3 hard drive I have, but Windows doesn't see anything plugged in to the ports and doesn't show them in Device Manager either.
The board is no longer under warranty...

scout_03 · Nov 28, 2017

did you check on board maker for new driver on usb3.0 and motherboard chipset in the same time check if they made a bios update that solve this .

jeni.harney · Nov 28, 2017

There is a BIOS update, but the site implies it's a Beta version, and says nothing about a USB3 issue. The update is dated 2014. I have downloaded it and will give it a try once Windows has finished doing some more updates it's just found. I'm a bit worried about killing the system completely though, apart from the USB3 ports, everything else works fine!

scout_03 · Nov 28, 2017

what you see in control manager for usb 3.0 try to reinstall the driver from there to see what happens .

jeni.harney · Nov 28, 2017

There is no USB3 listed in Device Manager. I can see:
3 x Standard Enhanced PCI to USB Host Controller
4 x Standard OpenHCD USB Host Controller
1 x USB Composite Device and
7 x USB Root Hub.

scout_03 · Nov 28, 2017

could you post a screen shot of the panel also they talk in user manual about a via chipset for the usb 3.0 from the motherboard check if you have is driver install .

jeni.harney · Nov 28, 2017

1 by Jeni Harney, on Flickr

I've tried installing the VIA USB3 Driver that is on the website, but it says it can't find my hardware.

scout_03 · Nov 28, 2017

try to reinstall all those usb driver and also the amd audio is not on install the driver check the yellow triangle .

jeni.harney · Nov 28, 2017

The audio seems to be because it is not digitally signed. I have tried reinstalling all of the USB drivers and it doesn't help the issue.

scout_03 · Nov 28, 2017

for the audio it is will the amd driver for your gpu and os from amd does the back usb 3.0 port work since the board one is for front panel connector .

jeni.harney · Nov 28, 2017

None of the USB3 ports are working. I have two at the front and two at the back, none of them are seen by Windows when anything is plugged into them.

Sound is working fine, I have tried to update the driver for the one with the yellow triangle and it says it is up to date and working properly. The device status in properties tells me that Windows can't verify the digital signature for the drivers. (Edit)I need to use an older GPU driver as the latest ones don't show colours properly in Lightroom and Photoshop. I am a photographer.

scout_03 · Nov 28, 2017

then it could motherboard issue let see if others have encounter this and found a solution .

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Motherboard or driver problem?

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