- Jun 6, 2014
- 2
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- 4,510
Trying to help my mail carrier. Out in the Arizona desert and my rural delivery mail lady drives around in her old Jeep delivering mail.
Her computer is an older Win7 HP all-in-one Omni PC100 series. She went to boot it up one morning and it went to the screen where you can select the various options like bios, re-install, save what it can and re-install, etc. The problem is that the computer no longer sees the keyboard so I can't select anything. I tried several, all known good USB keyboards (there is no PS2), I tried all the USB ports. The mouse LED lights up (there is no mouse action on this opening page so it's useless) but the keyboard is never active, no CAP light or Numlock light and does nothing.
Any suggestions on what I might try? I'm thinking it somehow lost the driver for the keyboard? would pulling the MB battery help anything? Or maybe it needs a new MB battery .. it is certainly old enough .. any suggestions will be appreciated .. Thanks
Her computer is an older Win7 HP all-in-one Omni PC100 series. She went to boot it up one morning and it went to the screen where you can select the various options like bios, re-install, save what it can and re-install, etc. The problem is that the computer no longer sees the keyboard so I can't select anything. I tried several, all known good USB keyboards (there is no PS2), I tried all the USB ports. The mouse LED lights up (there is no mouse action on this opening page so it's useless) but the keyboard is never active, no CAP light or Numlock light and does nothing.
Any suggestions on what I might try? I'm thinking it somehow lost the driver for the keyboard? would pulling the MB battery help anything? Or maybe it needs a new MB battery .. it is certainly old enough .. any suggestions will be appreciated .. Thanks
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