Testing DSL in my apartment

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Danielrocha08

Commendable
Jun 12, 2016
20
0
1,510
Hello everyone,

Centurylink came by and activated my service. I since have plugged in my modem and the DSL light shows red. There are a few ports in my apartment and they give me red DSL. I went to my closet and opened up the NID and there are some wires cut where the punch ins are. This doesnt look normal to see cut wires so im thinking the previous people maybe cut the cables?

Modem : C1100z.
I can get into the modem and configure all the settings as well so i know the modem works well.


Any help is appreciated
 
Solution
B
If you get no signal and you are plugging into the jacks where the phone lines are delivered it has to be a bad installation.

You should be able to find the wires coming in from the street. They should have connected 1 pair of those wires to some RJ11 jack. Sometime it is a rj45 but you should be able to trace the incoming wires to figure out where it is connected.

This point the phone company generically calls the demarc. If you had a normal phone you would plug in at that point and listen for dial tone. If you do not get it then the phone company will fix it. It is similar with a DSL modem.

Rule #1 with ISP installation is to always be there and always run a speedtest with the installer standing right there even if it is...
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Danielrocha08

Commendable
Jun 12, 2016
20
0
1,510
Unfortunately i wasnt there but my fiance was and shes didnt pay attention to him. There are 5 data lines for cat 5 and 4 for dsl( they are next to the dsl port) and data 2 is cut, and data 1 next to DSL port is cut. I put the dsl cable into the NID and to my modem but its still shows red light
 
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bill001g

Titan
Aug 9, 2012
28,322
2,755
125,640
If you get no signal and you are plugging into the jacks where the phone lines are delivered it has to be a bad installation.

You should be able to find the wires coming in from the street. They should have connected 1 pair of those wires to some RJ11 jack. Sometime it is a rj45 but you should be able to trace the incoming wires to figure out where it is connected.

This point the phone company generically calls the demarc. If you had a normal phone you would plug in at that point and listen for dial tone. If you do not get it then the phone company will fix it. It is similar with a DSL modem.

Rule #1 with ISP installation is to always be there and always run a speedtest with the installer standing right there even if it is on the installers laptop.
 
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