Asus GTX 1060 - Black Screen Hard Lock While Gaming

lynstly

Prominent
Dec 4, 2017
2
0
510
Hey all,

I know this question has come up often but looking to get some additional thoughts. A this point I'm suspecting a fault in either the GPU or PSU so wondering which I should try replacing first.

My setup:

OS: Windows 10 Home 64bit
Motherboard: ASUS Strix Z270E
CPU: Intel i7 7700K
GPU: ASUS GTX1060 Turbo (6gb)
RAM: 32gb Crucial DDR4
PSU: Corsair RM650x
HDD: Crucial 500gb SSD

Problem:

PC occasionally loses video signal and hard locks. When this happens the GPU fan will sometimes spin up to 100% (probably does that 50% of the time). I also typically hear the Windows alert "ding" (like what you would hear by default when plugging in a USB device) but don't see anything of note on screen or in the event viewer after the fact. Any looping sound from the game usually continues to play. This almost always happens during gaming but has happened a couple of times when PC is sitting idle and I'm not around.

The most annoying thing is that the problem is very sporadic and happens without warning. No artifacting or FPS drops beforehand. I've also gone weeks between occurrences though recently it's become a multiple-times-a-day issue.

Have tried switching PSU cables, port on PSU, and re-seating GPU. Unfortunately trying another PCI-E slot isn't easy with my setup/case.

I finally decided to install a monitor/logger to see if I could catch it in the act and finally did. .csv of log is here:
http://s000.tinyupload.com/index.php?del_id=99234710018508941023
Bottom row should be within 2 seconds of the problem occurring.

Temps seem to be OK (CPU around 50C and GPU at 75-80C during load) ... I did notice that the 12v rail is down very slightly below 11.4v in the last log entry.... but there are other occurrences of that lower voltage in logs where the failure didn't occur. Other than that I don't have a lot of context/experience with reading the values on these logs and what is/isn't relevant.

Again, primarily trying to determine if this sounds more like a GPU or PSU issue. (or something else I'm not aware of). Any input would be appreciated!
 

lynstly

Prominent
Dec 4, 2017
2
0
510


Unfortunately this is the only PC I have (use laptops for everything else) ... so not easy for me to test that. My plan is to just bite the bullet and replace (maybe RMA) either the PSU or GPU ... was planning to upgrade to a 1080 but prices are still pretty insane and honestly the 1060 has been fine for regular HD gaming

As an update I was able to duplicate the problem a couple times by running FurMark at 4k resolution... it would crash (black screen 100% GPU fan) as soon as I launched.... unfortunately based on the utilization data in the log it looks like it crashed before polling occurred (even with that set down to the minimum 100ms) ... so seems to correlate with a spike in demand on the GPU