I recently just bought this HyperX Cloud Alpha headset, and when im connecting it the quality of the sound is bad, the sound is low and can't get any higher, and there is no bass. Yes, i have tried different ports and yet it doesnt work. Before this headset i had HyperX Cloud Core which worked great. My guess is that i will need a new soundcard, do you agree? And can you recommend any?
Hi there. I had the same problem and here is my solution:
Buy one of these: https://www.ebay.com.au/itm/111612313527
Plug your 3.5mm combo jack into the provided audio/mic splitter.
Plug those two jacks into the ports on the adapter.
Enjoy your product.