New Computer Build Problems

zack.fournier · Dec 6, 2017

So I recently just did a new system build (my first) and I’ve run into some issues.

The build

Windows 10 (couldn’t get windows 7 to work)
Asrock AB350M
Ryzen 7 1700
Giel evo potenza 16Gb (2x8) ddr4
Zotac Mini GTX 1060 6gb
Corsair 650m PSU

The issues I’m having are lots of freezing (audio plays for a bit, video is frozen), black screen (audio sometimes stays, random restarts. I’ve also noticed that sometimes when I go to do a restart it doesn’t fully shut down? As in power stays on.

I did a fresh install of windows 10 multiple times with usb fall creators install. I’ve tried reseating ram and swapping spots, currently in a1 b1. I’ve done all windows updates, and run trouble shooter. I’ve looked for corrupted files and ran computer repair. I’ve made sure all drivers are updated with driver booster 5 or directly from manufacture website. I’ve tried to move the gpu to different slot, and checked seating of it and cpu.

I’m kinda just frustrated right now! I want to use this damn thing but it won’t let me finish one pubg game half the time!

Thanks in advance,

Zack

alexoiu · Dec 6, 2017

I'd firstly try testing different RAM, if possible.

Candan · Dec 6, 2017

Latest BIOS? Check BIOS settings. Start with default settings and boot. No XMP profile, fast boot, overclock, nothing... Let's get it working first!
Remove GPU and connect to monitor with onboard video only
Remove all USB except keyboard and mouse.

Those are your first steps...

zack.fournier · Dec 6, 2017

Yeah maybe could. In the uefi it shows both sticks at 2133 I believe. So how should I test it or is it most likely the problem?

zack.fournier · Dec 6, 2017

I just did the latest bios which came out today I believe. I have not overclocked at all. What is xmp profile?

Yes I want it to work too. It seems so random, sometimes I can get a full game or even 2 then other times just opening a few internet pages causes it to lock up.

zack.fournier · Dec 6, 2017

Just removed the gpu and all usb connections got 5 short beeps, no picture.

Candan · Dec 6, 2017

zack.fournier :

Extreme Memory Profile. It's basically a tool to get the memory to run at the speed it's meant to. But the BIOS will "safe mode" it by default to ensure you get a BOOT before you add it in.

https://www.techpowerup.com/memtest64/ - This can be used to check your memory once it's booted.

Also do all the other steps I gave you to eliminate one thing after another

zack.fournier · Dec 6, 2017

I’m jusst getting 5 beeps when I try and boot, nothing comes up on the monitor.

Paul NZ · Dec 6, 2017

Ryzens need a videocard, since they dont have integrated gfx. Onboard video wont work.

Candan · Dec 6, 2017

Paul NZ :

True dat. Forgot it was a Ryzen. You can do all the rest though Zack, and test the videocard on another machine to rule it out of being an issue

zack.fournier · Dec 6, 2017

idk How I can test the video card I don’t have another machine to try...

Could it all be caused by the ram compatibility? I’m just so damn frustrated this has been days of trying to get this to work!!! First was the ryzen and windows 7 issues that I dealt with. Now I’m stuck with this crap.

Candan · Dec 6, 2017

zack.fournier :

No friends with a PC you can try it on?

Incidentally, is your RAM on the mobo's QVL?

Is this your RAM? GP48GB2133C15SC because this is the only Geil sticks that are on your QVL

zack.fournier · Dec 6, 2017

No I don’t have that one. So that’s it isn’t it?

Candan · Dec 6, 2017

zack.fournier :

Almost certainly. RMA it and get something on the QVL

zack.fournier · Dec 6, 2017

What’s RMA? Sorry I’m kind of a noob when it comes to building and Parts. Though I throughly enjoyed this and look forward to having it up and running perfectly!

Paul NZ · Dec 6, 2017

Return it

zack.fournier · Dec 7, 2017

Can I return it to Newegg or does it have to be the manufacturer? How would I get a different one off the qvl?

Candan · Dec 7, 2017

See if you can get a return from Newegg first. Often ends up being cheaper. But they might refer you to the manufacturer since there's nothing wrong with the RAM.

zack.fournier · Dec 8, 2017

Okay! So update I got some compatible ram from a local on Craiglist (brand new, good guy) for cheaper then Newegg! He ended up going with a intel build so my luck paid off!

I’ve noticed much much more reliable when running!

I still have some small problems tho, I’ve encountered a few lock ups when gaming/streaming. I have also still encountered problems when doing a normal restart that the computer does not fully shut down... screen goes blank, monitor goes into power save mode but my tower seems to still be on (leds). Also when I do a start up it seems to be much slower then I would anticipate this system being. Icons load slow, same with task bar.

Thanks for the help this far btw!

zack.fournier · Dec 8, 2017

Yeah still crashing. Trying to reset bios with jumpers.

Candan · Dec 8, 2017

OK, so you've tried the ram. But is it on the QVL?

If it is, the next check is your PSU. Any friend that you can borrow one from? It's leaning that way now. I was thinking memory leaks, but now the PSU with crashing like that. Inconsistent voltage possibly?

zack.fournier · Dec 9, 2017

Well I noticed I’m getting the Disk usage at 100% constantly. So I’m thinking it could be that. The PSU I just got brand new, Corsair 650m.

And yes the new ram is on the QVL.

Candan · Dec 9, 2017

Go into task manager \ processes tab and see what's using your drive

zack.fournier · Dec 9, 2017

Okay so now I can’t even run the comp it’s constantly freezing. The windows start button is not working. Was going to try and just install a new copy of windows but it won’t even let me put in the license key before freezing.

It seems like a ton of window services

zack.fournier · Dec 9, 2017

Idk if that picture is visible

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