Cat6 ethernet cable is not working correctly

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sister5091

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May 6, 2014
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Hi. I brought a cat6 Ethernet cable from Best buy yesterday. I installed it to the port on the Xfinity router and my laptop(Acer E17). When I restart the laptop, the Ethernet cable does not work. I have to switch to wifi to use the internet. What could be the problem? Any assistance will be appreciated. sister5091
 
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Lutfij

Lutfij

Titan
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Oct 7, 2009
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1| Can you please state the make and model of your laptop?
2| Have you made sure your Ethernet port's drivers are installed and are up to date?
3| On that note, are you sure your Ethernet port isn't damaged/faulty due to an old laptop?
Did you use the Ethernet port prior to purchasing the CAT6 cable?
 
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ryuk7533

ryuk7533

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Nov 10, 2013
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Also, go to network and sharing center > left hand side click "Change adapter settings" and see if the Ethernet adapter even shows up and if so, detects when a cable is plugged into it.
 
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sister5091

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May 6, 2014
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4,510


 
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