Troubles replacing my Motherboard, need help :s

danielz132000

Prominent
Dec 11, 2017
19
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510
Now then, this is the pretty complicated situation and I really hope you guys can help me with this.. Really clueless right now..

So, I was (until now) using this type of setup :

ASRock Mod B85M Pro3 Motherboard
Intel - Core i5-4460 3.2GHz Quad-Core Processor
ARCTIC Freezer i30 CO CPU Cooler
MSI NVIDIA GTX 950 Graphics card
Sharkoon VG5-W PC Case
LC-Power PSU-LC9550 Gold Series Power Supply
8GB RAM
and one 1 TB internal HDD

Now, as Christmas time approaches I used my money to upgrade my setup a little, because I felt like I was going to need a little more performance for the games I play lately.. Now then, what I did was, I bought these things :

Asus Dual-GTX1060-6G Gaming Nvidia GeForce (basically ASUS Nvidia GeForce GTX 1060 6GB)
an additional 8 GB RAM
a SSD (240 GB)

Now, the things arrived and I just replaced the GPU and connected my new SSD. The additional 8GB RAM haven't arrived yet, so I will exclude those for now. Now, after succesfully managing to make Windows recognize that I have a new SSD plugged in, I suddenly realized my sound is not working anymore. Neither my Headphones, nor my microphone. I have excluded the possibilty of these 2 being broken, since they're fairly new and they work on other devices. So what I did was, I checked all my drivers and updated those that had to be updated. Still nothing. Then, I went to my Motherboard's manufacturer's website and looked for the latest Realtek Audio driver. I downloaded it and reinstalled my driver several times. Still nothing! Now after I have tried all sorts of possible things, I have come to the conclusion that my new (a little larger) GPU might have severed a cable while I was putting it in its slot, since right next to the slot there are a few small cables, one going to the front panel of my case and the other just having a label "SPEAKER". I was afraid that I had to come to the conclusion that stupid me might've just damaged my motherboard. I have tried everything I know and found on the internet, and I finally gave up and ordered a new motherboard.

The MSI B85M-G43

I have checked if my CPU would fit in there, and it does. Now, I went to pcpartpicker.com and made sure they REALLY are compatible. But then, it suddenly said :

"Some Intel B85 chipset motherboards may need a BIOS update prior to using Haswell Refresh CPUs. Upgrading the BIOS may require a different CPU that is supported by older BIOS revisions."

I am really afraid that I'll have to spend even MORE money or just return it, in case they really are not compatible. Then again, I do not entire understand what this is supposed to mean. Also, does anyone know if my PSU is still compatible and able to run with my new Setup, since I am really afraid it doesn't..

Sorry for the long post, but I am trying my best to give you guys the most information I can so I can get some proper advice, since I can't compare my issues with the other ones I found on here :s

I am really looking forward to a quick response :)

Greetings, iSpextor
 
Solution
OK, if you want to go that way, this should work. BEFORE doing this, start from my fourth paragraph below to see if you can get the Realtek system to do the job.

If you are routing through the Monitor, first you will need to Install all the device drivers for your new video card - both video and audio drivers. Check the CD that came with the card for how to do that. Once that's done, use the Windows configuration tool to specify that the Default Sound Output device should be the system on your video card. While there, ensure that the Default Sound Recording device is your Realtek system on the mobo.

With those settings the speaker output will be done by the vid card and sent to the monitor on the HDMI cable. Then you'll have to...

Paperdoc

Polypheme
Ambassador
BEFORE installing the new mobo, check out this possibility. IF it fixes your problem you won't need the mobo and can return it.

If I read your post right, you are using the mobo's Realtek audio system for output to speakers and headphones, and are NOT trying to get sound from your video card. Now, suddenly, after replacing the video card, there is no sound. Is that right?

IF that is correct, you may NOT have any hardware problem at all. The background is that Windows can use only ONE audio output device at a time, and that is set by you manually in a Windows configuration spot, not by adjusting device drivers. These days it is VERY common for people to want the audio to be fed directly to their monitor on the HDMI cable from their video card, and not by a separate set of cables from the mobo's audio output jacks. That is not your way to do things. But getting audio from a mobo chip through a video card is hard. It is much easier for the video card maker to include their own audio output chip in that card and tell Windows to use that device for output, instead of the mobo's audio chip. Thus it has become common that, when you install a new video card with such a system included on it, the automatic utilities that install the new video card's device drivers also install the drivers for its audio chip, and then change Windows' settings to make that new audio system the default audio output device for you. The result is that there is NO audio coming out of the mobo's audio output jacks on the back of your computer!

You can fix this. Go through Start ... Control Panel ... Sounds and Audio Devices (or some similar path), and click on the Audio tab. There are three boxes; in each you can select the Default device to be used by Windows: Sound Playback, Sound Recording, and MIDI Playback. In each there is a selection window showing the currently-chosen device and a drop-down arrow next to that. Under Sound Playback I bet it shows an audio system named like your video card. Click the drop-down arrow and choose instead the Realtek device on your mobo. If you had to do that, also consider setting the proper Default Sound Recording device to Realtek. When done, exit out of those. Now try your audio output and see if it is coming from the mobo jacks to your speakers, etc.
 

danielz132000

Prominent
Dec 11, 2017
19
0
510


Hey, thanks for the response :)

I have read about that when I tried looking for a solution. The thing is though, that I have already uninstalled NVIDIA's Sound Drivers and the only thing I have left is the Realtek option (http://prntscr.com/hm23tc)

Having it (as always) selected as default device it still doesn't work :s


If you don't happen to have another idea on how to fix the on-board issue, how would I be able to use my GPU's Sound through HDMI? Both of my monitors are connected through HDMI but I do not understand how the sound is supposed to get put out since my Monitors certainly don't have any in-built speakers..

EDIT : Now that I check, I actually do have an Audio Output jack on the pack of my primary monitor (and only that one). Now I see that I'd probably have no issues connecting my audio to that, but what should I do about my microphone? (connected to one of the pront panel jacks)
 

Paperdoc

Polypheme
Ambassador
OK, if you want to go that way, this should work. BEFORE doing this, start from my fourth paragraph below to see if you can get the Realtek system to do the job.

If you are routing through the Monitor, first you will need to Install all the device drivers for your new video card - both video and audio drivers. Check the CD that came with the card for how to do that. Once that's done, use the Windows configuration tool to specify that the Default Sound Output device should be the system on your video card. While there, ensure that the Default Sound Recording device is your Realtek system on the mobo.

With those settings the speaker output will be done by the vid card and sent to the monitor on the HDMI cable. Then you'll have to connect your speakers to the monitor's output jack. MAYBE you will need to make an adjustment on the monitor (using its own controls) to ensure that the audio coming in on the HDMI cable is accepted AND sent out on the audio output jack. For the microphone, connect that to the mobo via the rear mic input jack, then READ BELOW about how to ensure that the Realtek system will recognize a mic plugged into its jack.

BEFORE doing any of that, there's another quirk you should check for. Realtek systems typically include a means of re-assigning the functions of the output jacks, and that system can cause you to lose audio. I'll describe how mine works, in hopes yours is similar.

Start his way. Ensure that Windows is set to use the Realtek mobo system as your Default Audio Playback and Recording devices. Ensure that its drivers are installed with no problems. If you have any doubts about this item, check: is the cable from your mobo's Front Panel Audio header to the Headphone / Microphone jacks on the front panel connected securely? Now, arrange your equipment so you have access to the back panel jacks of your mobo AND to your keyboard and mouse, AND so you can see your monitor screen. Follow this sequence.

1. Disconnect all the speaker and mic plugs from jacks and reboot into Windows.
2. Plug in ONE plug - say, the Front Left / Right speakers into the light green jack on back. WATCH your screen for a little window from Realtek saying that it has detected that something was plugged in. It will suggest what this might be (might be correct) and ask for you to confirm or change. If you ignore this it will go away, BUT then it will NOT send any signal out of that jack. You MUST respond to that window by confirming the function (whether you change it or not). Then it WILL send out that sound signal on that jack. This is how the Realtek system allows you to re-assign functions.
3. Plug in a second thing - say, your microphone into the pink jack. Again, watch for the little window and make sure to reply.
4. Continue on, one device at a time, until you have them all connected where you want.
5. Now try to get sounds out of your system. I often use the Realtek utility icon at bottom right (may be under the name of your mobo maker) where you can configure exactly what speaker system you have, etc. AND runs tests sounds out to verify function. If that gets you sounds from your mobo Realtek system as you want them, you will NOT need to go to the trouble of routing everything through the HDMI cable and you monitor.

IF you have routed through the video card and monitor, then you may still need to follow Step #3 above to ensure that the mic plugged into the mobo's rear pink jack is recognized.
 
Solution

danielz132000

Prominent
Dec 11, 2017
19
0
510


Well, the thing is that my Realtek thing is apparently completely broken or something.. No matter what I do, this is shown : http://prntscr.com/hm3nhm

If I uncheck this (http://prntscr.com/hm3nqa) option, it'll say I haven't plugged in any devices.. http://prntscr.com/hm3ogr

Now then, when I try doing what you said it wouldn't even tell me I have unplugged / plugged in a device. I even rebooted while having my 2 cables disconnected, and it still shows that they're "connected". I am really clueless..
(If you want to look at it yourself and don't mind, you can pm me and we could arrange a TeamViewer session if you'd like)

Now, since that's an issue I will probably not even be able to speak with my mic as you have described above, as it doesn't even get recognized properly.. This is a tough one :s
 

Paperdoc

Polypheme
Ambassador
With a new mobo I expect yo will need to do a complete new Install of Windows. Is that your plan? If not, tell us what you do plan.

I can't comment on the possible need of doing a BIOS Update of that mobo before installing your existing CPU. Maybe others can. OR, contact the MSI Tech Support people and ask them if that will be necessary.

As far as sound goes, presumably this mobo's Realtek system will work properly. So, you can set it up as before - use the mobo audio system for sound and plug stuff into its jacks. Use the video card only for video. Use the Windows configuration screens to set the Realtek system as your Default Sound Playback and Recording devices. You may have to follow the procedures I outlined for connecting each speaker set, etc. and telling it which device you plugged in where.


 

danielz132000

Prominent
Dec 11, 2017
19
0
510


Yeah, I will most likely have to wipe Windows after having saved some stuff on my new SSD. Also, if I go and ask MSI if I need to update the BIOS, how do I update it in case they confirm that I have to?

Also, you mentioned "doing a BIOS Update of that mobo before installing your existing CPU". Does this mean I can boot into BIOS and see if I need to update without installing my CPU? Sorry for the possibly dumb question, but just trying to make sure xd
 

Paperdoc

Polypheme
Ambassador
My understanding is that, in many cases of a mobo requiring an update of its BIOS to work with a newer CPU chip, the system typically simply will not boot because the older BIOS version already on the mobo cannot deal with the advanced CPU. In those cases you must install a less-advanced CPU chip the mobo can use in order to run it enough to download and install the newest BIOS version. THEN you can shut down, swap out to the new CPU chip, and boot up again into BIOS setup.

If you contact MSI for advice, be sure to tell them exactly what CPU chip you have. They can advise whether you will need to do this or not. They may also advise what simple (and cheap!) older CPU chip could be temporarily installed to do the update IF that is needed.