Pubg and Fortnite Giving Me The Same Crash???

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edisinhuman

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Dec 9, 2017
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510
Recently i built my new pc, all my parts are brand new except from the GPU which is from my old computer and my HDD however i don't really use it as i have everything on my SSD.
my specs are:
GPU= 750 ti
CPU= Ryzen 1500x
PSU= 600w EVGA
RAM= 8gb DDR4
HDD= old 1tb
SSD= 120gb (with windows and everything on it)
Motherboard = B350-plus asus

Since i built my PC I have been getting a crash on Both Fortnite and Pubg. The crash tells me that 'a process has stopped working' (i will screen shot both crashes and put them in the thread). It crashes a lot more on Fortnite and i can barley play 5 minutes on it without it crashing but i can play up to 30 mins on pubg.

I have tried windows completely and updated all my drivers i would really love to hear any solutions that could fix this.

Fortnite crash = https://www.epicgames.com/fortnite/forums/filedata/fetch?id=3892
Pubg Crash = https://content.invisioncic.com/r273030/monthly_2017_03/Crash.png.72f56acc5d08aa88b0ba2d2007d299bb.png
 
Solution
androbourne
I have discord but wont be on tonight. Maybe we can chat tomorrow I'm home.

In the mean time, try to use DDU to uninstall all your video drivers then perform a clean install. Try to update windows as well etc...
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edisinhuman

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Dec 9, 2017
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The event viewer is very confusing and i dont really know what im looking for. i see a 'critical kernel power 41' some other errors but nothing to do with the games?
 
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androbourne

androbourne

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Jul 18, 2017
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It could have everything to do with games.... That is how we computer techs drill down errors in the system to find and resolve issues...

Look for events (error or warning) that happened around the time of the game crash and indicate something about the game.

If you read the event log you should see one that says application crash and list the game name. This will have a lot more details in it for us to drill down into the issue. Please post the event error.
 
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edisinhuman

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Dec 9, 2017
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510


OK thank you i have now located the error i think. when ever the game crashes this comes up in windows logs applications but i do not know what to do?

Log Name: Application
Source: Windows Error Reporting
Date: 12/12/2017 22:58:07
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DESKTOP-6274NFG
Description:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffe786932ff010
P3: fffff80f421c7608
P4: 0
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171212-2258.dmp
\\?\C:\Windows\TEMP\WER-109325218-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3528.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3547.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3567.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_ae588e13d96a8811829f79fe7dea22527bf525_00000000_cab_0a883595

Analysis symbol:
Rechecking for solution: 0
Report ID: 26f70907-1953-4674-8b37-4cad64839a3b
Report Status: 4
Hashed bucket:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-12T22:58:07.390120000Z" />
<EventRecordID>7525</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-6274NFG</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>LiveKernelEvent</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>141</Data>
<Data>ffffe786932ff010</Data>
<Data>fffff80f421c7608</Data>
<Data>0</Data>
<Data>0</Data>
<Data>10_0_16299</Data>
<Data>0_0</Data>
<Data>256_1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171212-2258.dmp
\\?\C:\Windows\TEMP\WER-109325218-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3528.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3547.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3567.tmp.txt</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_ae588e13d96a8811829f79fe7dea22527bf525_00000000_cab_0a883595</Data>
<Data>
</Data>
<Data>0</Data>
<Data>26f70907-1953-4674-8b37-4cad64839a3b</Data>
<Data>4</Data>
<Data>
</Data>
</EventData>
</Event>
 
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androbourne

androbourne

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Jul 18, 2017
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13,615
That doesn't appear to be the correct log. It should say something like Application Error or Application Hang.

It should give details about the game crash and reference the game directly. It will most likely state gamename.exe crashed.

Something similar to this.

33v262v.png
 
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edisinhuman

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Dec 9, 2017
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510


I cannot seem to find an error?
 
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edisinhuman

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Dec 9, 2017
20
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510


This is what ive been trying. have you got discord or something we can speak in?
 
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edisinhuman

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Dec 9, 2017
20
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510


Ok thank you so much, what time will you be able to chat. you have been very helpful so far and i'm very appreciative.
 
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cryptoplasm

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Jan 16, 2018
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510

Did you fix it? Im experiencing the same problem

 
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edisinhuman

Prominent
Dec 9, 2017
20
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510

Nope never got back to me, tell me if you fix yours.
 
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xdeepak4

Mar 17, 2018
3
0
10


hi there.. i was having the same issue for like a week ..i tried everything from reinstalling to reinstalling windows but it didnt' work.
But i think i finally fixed the issue.
i have a Asus gtx 680 direct cu ii which comes overclocked at 1137MHz from factory..so i downclocked the gpu(about 60 Mhz) to check if it fixes the problem. and it worked now i am able to play without any issue. i used asus gpu tweak for downclocking.
Hope it helps.
 
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