How to fix Windows 7 logon with a black screen with cursor?

Dec 12, 2017
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I have a specific problem!
I call it “specific”, because this is one of those problems which you can replicate or stop altogether if you wish to!
I mean this problem must be particularly very interesting to Microsoft: Maybe they will be ready to pay me thousands of Euros to have my computer to test on it!
In reality I have done everything in my power to solve this problem! I read everything which was online and watched every guide about how to solve a “Windows 7 logon black screen with cursor” problem!
Noting worked!
Except what is mentioned in this post about some updates:
visihow.com/Repair_Windows_7_Black_Screen_of_Death
Specifically they have written this in the above post:
“One of the first major culprits for the black screen issue as discussed in the Windows community is a certain Windows 7 security update. Several Windows 7 users apparently stumbled upon the problem after installing, knowingly or unknowingly, the security updates code-named Update KB2607712, Update KB976098 and Update KB915597. While Microsoft has rebutted this claim, a slew of Windows users still claimed that uninstalling the said updates restored their Windows system back to normal. If you had installed Windows updates prior to the BSOD episode, there is a high probability that this could be the cause of the BSOD issue.”
And read it again:
“While Microsoft has rebutted this claim, a slew of Windows users still claimed that uninstalling the said updates restored their Windows system back to normal.”
Very strange as my computer is a living proof that something is indeed wrong with Microsoft Windows SP1 update in my case!
I have done this dozens of times: as soon as I uninstall “Service Pack for Microsoft Windows (KB976932)” by going to “Control Panel” and then “Programs and Features” and then “View Installed Updates”, the problem stops altogether: I have no black screen with cursor on logon! Everything works normal! But as soon as I install the SP1 (which is also called update KB976932), the problem returns:
I have a black screen with cursor upon Windows 7 logon!
I have done this back and forth for 10 times at least! Every time this same thing happens: as I uninstall SP1, the problem solves fully and if I install it again the problem returns fully!
Yet, I need SP1!
I use Soldiworks which specifically (like some other programs) needs PS1 to run!
So what to do? Does anyone knows what this SP1 does to my PC?
I mean I have another laptop and the exact version of Windows 7 on it and I use the exact SP1 update on it and there has never been such problem ever?
But why on this computer this happens?
If it was a hardware or software issue with this computer, then the problem must have not stopped altogether upon uninstalling SP1? So it seems SP1 have some problem with a specific hardware or a software and I can’t know what it is?
While at the same time this SP1 is running on my laptop and I never go into this problem!
Finally any problem it is, Microsoft must be blamed for it!
There is something in their SP1, which clashes with some program!
Also regarding malwares, since I use an updated ESET antivirus, what kind of malware could possibly get activated only with SP1? Do we have such malwares in existence?!
I don’t understand it at all and I wish someone can shed some light to really solve this!
Look at my user name! It describes that this problem has become all of my life now!
I really want to get rid of this problem at any cost!
And it seems no one until this moment knows what causes this!
But I still wish someone can help me here!
 
Solution
Update 3:
After tens of restarts and doing everything I could, there is still no trace of the problem planning to come back ever at all!
The computer has healed entirely!
It was a 100% success and now my Windows 7 has no plan to ever crash again!
As said, the PROCESS belonged to a well-known software which I have used for years!
Unfortunately in exactly this latest version, it had crossed the mind of the developers to add a new fascinating graphical module to the software!
It was supposed to do a fancy graphical trick for users to watch so there were like: “wow look at the new update! Now it can do this visually cool trick for us too!”
I am so sorry to say that most software updates nowadays never notice the hundreds of bugs which I...
Dec 12, 2017
11
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Yes, I can go into “safe mode” and when I go into “safe mode” with SP1 installed, again the exact same problem happens.
Also it doesn’t matter which “safe mode” option I choose, as one such option “Enable low-resolution video (640×480)” is explained here as well:
answers.microsoft.com/en-us/windows/forum/all/windows-7-boots-to-an-unresponsive-black-screen/88cab12b-6977-4d47-bb0e-f6b6c7642e7e?auth=1
I always have this problem with SP1 installed, with or without “safe mode”.
 

jr9

Estimable
It seems like an issue with the update not being applied properly. Anti malware programs can cause issues with Windows update. Have you also tried completely disabling your ESET/any other antimalware program, resetting, and then trying to update to SP1?
 
Dec 12, 2017
11
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“Anti-malware programs can cause issues with Windows update.”
I don’t have any anti malware program except ESET Antivirus which its same version is also present on my laptop.
“Have you also tried completely disabling your ESET/any other antimalware program, resetting, and then trying to update to SP1?”
No I haven’t done so and I doubt it has any effect! As said I have all these exact software versions on both my laptop and computer.
The only difference between the two is of course their hardware and the drivers for those hardware.
Everything else are exactly the same!
Each software which I use on my laptop, I use on my PC as well.
As said, the only difference are the hardware and their corresponding drivers and any problem must come from there.
Also there are not much hardware differences too: I mean it all is summarized into my vastly different gaming graphic card which is an “MSI Radeon R9 290X LIGHTNING 4096MB GDDR5 512bit”
.
.
.
Wow…
While I was writing this I did a small search to write better…
And look here: is this the damn solution I just found now?!
Please read here:
http://www.tomshardware.co.uk/answers/id-1927734/black-screen-installing-amd-drivers-radeon-290.html
They say it is a common problem with R9 290!
Hmmm…
I stop writing this and go reading some more!
 
Dec 12, 2017
11
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Update:

I was able to fix the “Windows 7 logon black screen with cursor” problem but it was replaced by another problem called ”Slow My Computer at startup”!.
The problem is that after I logon to Windows 7, for a few seconds “My Computer” and all my drives are still very fast. Then "My Computer” kind of locks for about 45 seconds. I don’t know what happens but all the drives become unresponsive and then again as said after 45 seconds everything becomes normal again.
Since the duration of the "My Computer” unresponsiveness is the same as the duration of the unresponsiveness of the “black screen with cursor at startup”, it is safe to assume they are basically the same thing but in two different dresses!
But as said I was able to fully fix the first problem only to get this new one…
 
Dec 12, 2017
11
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Update2:

Believe it or not, I found the cause of all of these!
Months of waiting like 90 seconds, each time either for a black screen on windows 7 log on to disappear or just very lastly for an unresponsive My Computer… was actually…. a PROCESS!
Inside the process window of the Task Manager of Windows 7 there are like hundreds if not thousands of processes which work all the time!
I need to know which one was the cause of all of these nonsense!
Hmmmm…
Now I know the bastard!
I found the damn murderer!
Now everything is explained fully!
Like the damn Poirot, I looked for it everywhere!
And I found it and it is such a huge feat for me!
Because Microsoft officially says this: “black screen of death errors are hard to fix!”
Like this troubleshooting page:
https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems
I didn’t know I was even searching for a damn process!
I thought it was a hardware problem!
Do not think for a single second in the hindsight that finding a small process was not such a big deal to talk about here!
I JUST DIDN’T KNOW WHAT THE PROBLEM EVEN WAS!
Like millions of computers worldwide I had this very much talked about “black screen upon windows 7 log on” and now the bastard is found!
I immediately put a bullet into its nasty head!
Before he was dead, it was like 10 minutes I knew already I have found it all!
I was dancing around the room in happiness before going to kill it or doing anything: "knowledge was power"!
Then I took my gun and went and put a bullet into the head of the monster and it immediately died there on the spot!
Now everything is back to normal!
But damn it: now like Poirot all the jigsaw puzzle parts fits together!
And let met to tell you one thing: it had nothing to do with Windows SP1!
But…
Why SP1 was causing it?
Well. Look it from another direction: because this damn process needed SP1 to run!
Should I go further than this?
Thanks and have a good night!
Here in Germany it is 11:58 pm...
 
Dec 12, 2017
11
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Update 3:
After tens of restarts and doing everything I could, there is still no trace of the problem planning to come back ever at all!
The computer has healed entirely!
It was a 100% success and now my Windows 7 has no plan to ever crash again!
As said, the PROCESS belonged to a well-known software which I have used for years!
Unfortunately in exactly this latest version, it had crossed the mind of the developers to add a new fascinating graphical module to the software!
It was supposed to do a fancy graphical trick for users to watch so there were like: “wow look at the new update! Now it can do this visually cool trick for us too!”
I am so sorry to say that most software updates nowadays never notice the hundreds of bugs which I know this software for example has at least constantly for 10 years and then they do this: add Hollywood graphical effects which makes the software bigger in size and slower too while all the bugs has always constantly been the exact same thing in each new version!
And much funnier was that, that during installation I specifically told the software to DO NOT install the module for cool Hollywood graphical trick and yet the software developers had gone forward and put the process controlling that in the msconfig startup list of Windows 7!
Oh my god…
Anyway….
The problem is really has gone forever…
Also, to make everything clear for people whom look at all these later, I made an inaccurate statement above in my earlier comments saying: “Safe Mode” couldn’t resolve the problem!
Actually later I noticed it could!
“Safe Mode” with command prompt, could make the problem go away!
But why I said it couldn’t?
Well. I made a mistake! because as you know, Safe Mode always starts with a black desktop background (as well as the command prompt black window) as default!
I had confused that and somehow in my mind it had been registered that I get a black screen in Safe Mode too as I said so in my earliest comments…
Anyway, as said, everything makes sense now…
I am still happy…
Thanks Tom's Hardware…
 
Solution

pgoughy

Prominent
Nov 14, 2017
9
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520
How did you resolve this?