Home network setup

maniakatack · Dec 13, 2017

Okay, so I have a network switch in my home. Connected the modem to it, backfed the signal to my router. WiFi is working great, all the cat6 work great. However, when I try to connect directly to the modem via the Ethernet ports, I get a amber light and no internet access. Also I have a powerline, when I try to connect my computer it says unidentified network. Please help!! I feel like I have tried everything..

androbourne · Dec 13, 2017

So you have a modem, switch and router. Your setup should be something like this is done properly. Normally the modem doesn't go into the switch. Plug it into the WAN of the router, then the LAN of the router goes into the switch.

You need to make sure your Router is also giving out DHCP for all networking devices for them to properly obtain an IP address.

maniakatack · Dec 13, 2017

How do I know that my router will give out that signal? I have a nighthawk ac3200

maniakatack · Dec 13, 2017

Nevermind I see, it is enabled. Still not getting internet when I connect directly to the back of the modem

androbourne · Dec 13, 2017

Connect a laptop to the modem directly and bypass everything. Do you get internet? (if not you may need to call your ISP)

Do you know if you are getting a static IP from your ISP or not?

If you are, you need to configure static information into the WAN of the NightHawk. If not, make sure WAN of NightHawk is set to DHCP.

Also sometimes modems routing tables take time to flush out. Plug in the router and then reboot the modem to force a flush of the tables.

maniakatack · Dec 13, 2017

Yes, I get internet, I get WiFi. All my cat6 ports in the house work. Do not know if I am getting static ip, I have cox....my computer won't recognize the network..anything I plug into the ports on the back of the router go amber. Except my laptop...kind of weird..no?

androbourne · Dec 13, 2017

https://kb.netgear.com/23991/What-are-the-LEDs-and-ports-on-the-front-panel-of-my-Nighthawk-router-called

Solid amber on the router indicates simply that the router sees an ethernet cable connection to the modem. According to the alerts here, its normal.

Does your laptop work on the wifi at all? it seem issues is with your laptop, not your network then if everything else is functional.

Did you check your laptop to see in the networking adaptors if it is set to use a static ip instead of DHCP?

maniakatack · Dec 13, 2017

Yea but I don't get internet signal when I connect to router. My desktop is saying unidentified network. While my laptop I connect to the router directly will work..kind of hard to explain I apologize

androbourne · Dec 13, 2017

Ok I think we are getting confused here. You said earlier everything worked when connected to the router expect the laptop?

Does anything work at all when you plug the modem to the router and then plug a device into the router? or no?

maniakatack · Dec 13, 2017

Essentially none of the ports off the router work.

androbourne · Dec 13, 2017

Ok please do me a favor. Plug into your modem then bring up CMD and type ipconfig /all save and post a screen shot of your settings.

Do the same for your router. Plug the modem back into the router and then plug your laptop into the routers LAN, perform an ipconfig /all as well.

(feel free to blur out your WAN address if it shows it)

You may have something like modem and router on the same subnet causing issues or router is not giving off correct WAN\LAN settings.

Also if you can, post a screenshot of the LAN settings inside the Nighthawk GUI.

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