Service tickets being continuous perforated form feed documents 3 1/3" x 8 1/2" in size - correct?
Or do you manually feed in each service ticket in one at a time?
Are the service tickets a proprietary form that you must purchase to fit the DOS based program?
What software do you now use to turn off the paper sensor in the 1123? Or set the 1123 to print in condensed mode?
My thought is that the DOS based program is inserting some PCL (Printer Command Language) code when output is sent to the 1123. Proprietary in that the program output will only fit the forms provided. And the 2023 does not respond to the PCL being used...
E.g.,(for reference purposes):
http://h10032.www1.hp.com/ctg/Manual/bpl10629
Did not note any commands related to paper sensors per se....
Lots of other commands to control print spacing and so forth.
Many questions to be sure.
However the problem is twofold:
1) Determining if the 2023 truly can be controlled in the same manner as the 1123, and
2) figuring out how (if possible) to implement/execute that control. Directly via some PCL workaround that can be leveraged in.
And I did find the following:
https://www.pcworldbusiness.co.uk/catalogue/item/Panasonic+KX-P+2023+-+printer+-+B-W+-+dot-matrix/P111263P
Note the reference to the set-up disk under the description tag.
"The KX-P2023 also features the EZ Set operator panel and set-up disk that let you control all of the printer's features, including font, pitch, form length, enhancement and emulation mode."
Do you have the set-up disk for the 2023? The disk software may allow you to configure the 2023 more precisely.