Okay, so I'm going to try to be as thorough as possible and list out everything that I have tried so far. I kept seeing this forum pop up when I googled problems but I think I am past that stage now...or at least my wit's end is!
I purchased an iBUYPOWER prebuilt computer back in July (actual link: https://computers.woot.com/offers/ibuypower-wt005a-amd-fx-gt730-desktop). I set it up, got everything installed, and then I received a BSOD. I don't remember what the reason was, but the BSOD came almost immediately after setting the computer up (I think I had installed only MS Office at that point). I didn't think much of it because I figured it was maybe just a weird quirk and the computer figured itself out afterward.
Fast forward about a month or so and I would get an occasional BSOD but, like before, the computer would do some repair system at startup and then everything would be okay. I think maybe one time I couldn't use the computer for a while because it would take forever to load and the GUI was laggy and the computer would BSOD after a while. Finally it repaired itself so I went back to ignoring the issue thinking no big deal.
About three months after buying it, I upgraded the graphics card to the Zotac GeForce GTX 1050 (Link to product). I will admit, I had some problems installing the graphics card and possibly used more force than what I should have, but I eventually got it in after figuring it out, booted up my computer and had no problems.
The real problems began about a week ago. I was tired of the annoying LED light in the front so I took the case off, removed the connector, and started up. Except this time, it was acting very laggy (like I explained before). I figured it would work itself out...except it didn't. It would struggle to start up, BSOD after a while, do this three times, start the repair, and then work for a bit and then immediately act up again. The BSOD said CRITICAL_PROCESS_DIED every time it BSOD. I looked up how to fix it (here) and nothing seemed to work. So I figured I would just reinstall Windows and save my losses.
I reinstall windows, expecting to free of these issues and then as soon as I startup, I start getting the laggy interface and the BSOD that said CRITICAL_PROCESS_DIED. At this point I know it is a hardware issue of some sort. I start with the graphics card since I read that improperly placed components can cause this. I take it out and put it back in. Still not working. I tried it with the RAM and same deal. I'm so confused so I call my friend and he said that it could be a BIOS issue and suggested re-flashing it.
I go to the MSI website, and download the P.1 Version of the BIOS (here) since my motherboard is the 760GMA-P34 (FX), Model number MS-7641 ver. 5.1. I will admit, I don't know if the 'P.1' version even lines up with Ver. 5.1 but I was getting antsy and just went with it and the MSI website is utter trash to help out with this. I flash the BIOS with MFlash, restart the computer and it said something along the lines that it couldn't find an operating system (I wish I could remember exactly what it said). I thought I just bricked my computer, but I was able to load the defaults. After I did that, I was actually able to log in to windows like no problem at all with very, very minimal lag. However, the fan would blaze at 5000 RPM. So I went back into the BIOS (which is the CMOS version if that helps), set the fan speed to lower limits and then my computer went back to acting up again as described before.
I know I acted brash in flashing the BIOS and that might have hurt me more than help but I'm completely lost. I want to send back the computer to the company (like I should have right when it started BSOD out of the box) and make them fix it, but I would really prefer not to do so if I can fix it on my own. This is my first time posting here but all the specs needed should be found at those websites. I will be traveling for the next few days but I will try and respond as quick as possible.
Thanks for any help!
Update
I have spoken to the company and they said I can send it back to have it fixed, however I must pay shipping. Sending it back in the original packaging, the cost is around $80-$100, which is making me wonder if it is even worth it.
My question is: Where should I start first in order to fix the problem? It seems the issue is based on the PSU being low quality? Or is it a motherboard problem?
I purchased an iBUYPOWER prebuilt computer back in July (actual link: https://computers.woot.com/offers/ibuypower-wt005a-amd-fx-gt730-desktop). I set it up, got everything installed, and then I received a BSOD. I don't remember what the reason was, but the BSOD came almost immediately after setting the computer up (I think I had installed only MS Office at that point). I didn't think much of it because I figured it was maybe just a weird quirk and the computer figured itself out afterward.
Fast forward about a month or so and I would get an occasional BSOD but, like before, the computer would do some repair system at startup and then everything would be okay. I think maybe one time I couldn't use the computer for a while because it would take forever to load and the GUI was laggy and the computer would BSOD after a while. Finally it repaired itself so I went back to ignoring the issue thinking no big deal.
About three months after buying it, I upgraded the graphics card to the Zotac GeForce GTX 1050 (Link to product). I will admit, I had some problems installing the graphics card and possibly used more force than what I should have, but I eventually got it in after figuring it out, booted up my computer and had no problems.
The real problems began about a week ago. I was tired of the annoying LED light in the front so I took the case off, removed the connector, and started up. Except this time, it was acting very laggy (like I explained before). I figured it would work itself out...except it didn't. It would struggle to start up, BSOD after a while, do this three times, start the repair, and then work for a bit and then immediately act up again. The BSOD said CRITICAL_PROCESS_DIED every time it BSOD. I looked up how to fix it (here) and nothing seemed to work. So I figured I would just reinstall Windows and save my losses.
I reinstall windows, expecting to free of these issues and then as soon as I startup, I start getting the laggy interface and the BSOD that said CRITICAL_PROCESS_DIED. At this point I know it is a hardware issue of some sort. I start with the graphics card since I read that improperly placed components can cause this. I take it out and put it back in. Still not working. I tried it with the RAM and same deal. I'm so confused so I call my friend and he said that it could be a BIOS issue and suggested re-flashing it.
I go to the MSI website, and download the P.1 Version of the BIOS (here) since my motherboard is the 760GMA-P34 (FX), Model number MS-7641 ver. 5.1. I will admit, I don't know if the 'P.1' version even lines up with Ver. 5.1 but I was getting antsy and just went with it and the MSI website is utter trash to help out with this. I flash the BIOS with MFlash, restart the computer and it said something along the lines that it couldn't find an operating system (I wish I could remember exactly what it said). I thought I just bricked my computer, but I was able to load the defaults. After I did that, I was actually able to log in to windows like no problem at all with very, very minimal lag. However, the fan would blaze at 5000 RPM. So I went back into the BIOS (which is the CMOS version if that helps), set the fan speed to lower limits and then my computer went back to acting up again as described before.
I know I acted brash in flashing the BIOS and that might have hurt me more than help but I'm completely lost. I want to send back the computer to the company (like I should have right when it started BSOD out of the box) and make them fix it, but I would really prefer not to do so if I can fix it on my own. This is my first time posting here but all the specs needed should be found at those websites. I will be traveling for the next few days but I will try and respond as quick as possible.
Thanks for any help!
Update
I have spoken to the company and they said I can send it back to have it fixed, however I must pay shipping. Sending it back in the original packaging, the cost is around $80-$100, which is making me wonder if it is even worth it.
My question is: Where should I start first in order to fix the problem? It seems the issue is based on the PSU being low quality? Or is it a motherboard problem?
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