Asus won’t load past logo

sky100bc · Dec 14, 2017

I have a Asus laptop windows 10, when I turn it on it won’t load past the Asus logo it keeps restarting itself and running. but NEVER goes past the screen it will let me go into the BIOS but I don’t know what to do once I’m their - some one please help me

Guest · Dec 14, 2017

Is this a new laptop or is it one that you've had for a bit and has just started having this problem?

sky100bc · Dec 14, 2017

sky100bc · Dec 14, 2017

It’s basically new I got it this year

Guest · Dec 14, 2017

I believe you need to do something called an automatic repair. Here's a thread that got answered that might help you:
http://www.tomsguide.com/answers/id-3276908/asus-laptop-stuck-restart-loop-wont-utility.html

sky100bc · Dec 14, 2017

sky100bc · Dec 14, 2017

This did not work it’s not letting me go into automatic repair

Guest · Dec 14, 2017

sky100bc :

What laptop version is it?

sky100bc · Dec 14, 2017

sky100bc · Dec 14, 2017

I don't know

Guest · Dec 14, 2017

sky100bc :

You don't have a receipt of any sort? Anything in your email? Order confirmations?

sky100bc · Dec 14, 2017

sky100bc · Dec 14, 2017

No, I only have the box.

Guest · Dec 14, 2017

sky100bc :

The box doesn't say anything?

sky100bc · Dec 14, 2017

sky100bc · Dec 14, 2017

It tells me the model nd it also says " notebook pc Q302"

Guest · Dec 14, 2017

sky100bc :

Apologies, I can't help you with this. Perhaps try calling customer support about it at asus.com?

(P.S if they solve the problem it'd be cool if you could tell the solution because I'd like to know too

)

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