My pc won't shutdown just restart Window 10

sue.j1994

Prominent
Dec 16, 2017
1
0
510
My pc won't shutdown just restart when i press shutdown and it also restart when i press sleep. This is a new pc i just bought, it came with Window 10. It can shutdown when i just turn on, but after a hour it can't.

I tried few things i searched,I uncheck automatically restart in startup and recovery and uncheck Turn on fast startup in system settings, and i also tried to reset my pc, but it still restarting.

Motherboard: MSI Z270-A Pro
GPU: EVGA Nvidia getforce GTX 1070 TI
CPU: Intel Core I7-7700K
PSU: EVGA 750W Supernova
 


How are your buttons set up? https://www.digitalcitizen.life/change-shut-down-button-log-lock-restart-sleep-etc

If those steps don't fix the issue I would consider a return.